TownePlace Suites by Marriott St. Louis Edwardsville, IL

All good, very nice and clean and quiet.

We checked in on Sunday to visit our daughter that goes to SIUE, this was located very close to campus. We dropped our bags off and spent the day in St. Lewis and arrive back later that evening and played a game with our daughter then about to have her leave and get ready for bed we noticed a bug crawling on the bed. We trapped it and put it on the table to figure out what type of bug it was. We took a lot of pictures and found that it was a cockroach nymph! We then started to look around the room, the bed, bathroom and then found several more in the kitchen. One has trapped itself in a glass and the other were crawling in a hole by the shelf. We packed our things, because we're not sleeping with bugs in our room (#218) I spoke with Carmen at the front desk and she didn't look surprised when I told her we had baby cockroaches in our room. All she said was the hotel is completely booked and she didn't have another room for us. I said I would like a refund and she said the Phillip the manager would be in tomorrow at 3pm and I could call him. All the hotels in the area were booked and we had to drive to Alton for another room. I sent an email to Phillip and didn't hear anything back until almost 7pm and by email he was only going to give me a 30% discount. I then called and spoke with Phillip, ask why I couldn't have my full refund and he said because we checked out after midnight that we stayed and he spoke with the bug guy and his house keeping service and they said oh, it's not an infestation. I'm sorry, but it shouldn't matter when we discovered the roach, just that this hotel has them and are unwilling to give you a refund because they need to still make some money. This is not good business! I have also started a claim with Marriott to investigate so that I can receive my full refund, but I have to wait 72 hours. I will include the pictures we took, beware of this hotel!

The stay was amazing, from the staff to the facilities it was an all around great stay!

Friendly staff

Nice big shower

Room could’ve been a little cleaner

Great stay other than the TV signal didn’t work and when desk staff was notified there was no attention.

Very friendly staff, checking in and checking out was no trouble. Room was very clean, beds were comfortable. Breakfast was great, there was plenty of food.

Check in clerk was annoyed we were there, lobby had a smell we couldn't place, breakfast is a hard pass, bed and sheets are worn out. Was not acknowledged I was a rewards members and had to ask for the welcome gift. Clerk acted like I was lucky to be allowed in. Stains on carpet in room. Fire alarm went off at 6am one morning, no mention at checkout or an apology.