Quality Inn Windsor Mill - Baltimore

horrible

Late night club and attendees were very spooky.

We booked a room for a family of 4. We opted for a room with a king bed and a pull out couch to accommodate all 4 of us. When we checked in, the room had 2 towels, (one of which was stained), and the pull out couch had no sheets or blankets provided. Plus the mattress of the couch was beyond disgusting (photo attached). When we asked for a new room, none were provided. When we asked for bedding, we got 1 pillow, a flat sheet, and a blanket,plus an extra towel. Now we had 3 towels for 4 of us, and 3 pillows. The room condition was pretty gross overall, to boot.

Non smoking room smelled like smoke, almost threw up at smell. Phone didnt work couldnt reach front office even if called from my cell phone. Gave one tiny shampoo for four people and ignored request on first night for more. Not enough pillows. Party on first night right outside room in courtyard until after my kids bedtime, complaints ignored. I want at least half my money back, will never return there.

Didn't like the way we were treated at the front desk

At the time I was there, parties going on until late so much noise , it was hard to sleep until late at night. Motorcycle club, lots of noise. People partying in the outside area until late, drinking and smoking marijuana. My group and I like this hotel but unfortunately we may have to find somewhere quietier.

Close to Martins West

My experience was not pleasant at all. I checked in late and there was a whole party going on. When i asked if that was a "club", i was told its the "hotel bar". None of the patrons were guests at the hotel so one could safely assume that this was the "weekend" spot. At 3am the music was still going and people were making alot of noise in the parking lot. But what really did ut for me, was the fact that the tv wasnt working and for 2 days ive been trying to get a "technician (as they call it)"to do their job and nothing. Definitely a NEVER again.

stinky carpet

We stayed here from December 27, 2024 to January 2, 2025. We have a service dog that wears an electronic collar and I had her outside to do her business we got to our hotel door and there was a man with a large rottweiler, who ended up standing outside our door for no reason other than to be threatening. We politely asked him to move on and he said his dog was a service dog (I doubt it by the way he had trouble controlling his dog), shortly after the front desk called to tell us they had a complaint and that our dog needed to be on a leash.