Best Western Plus Waterville Grand Hotel

Overall it was fine. Beds could be softer. Carpet could stand an update. The shower leaked out onto the floor. Breakfast wasn't of home made quality and the coffee was lousy. Sorry not gonna lie, I was not impressed! Night staff did not feel very welcoming.

I’m a simple man to please I genuinely only wanted 3 things. 1 decent bed,2 Clean bathtub and 3 the advertised hot tub. And for 2 nights at 400$ total so I spend said $400 and what I got for that $400 was a very uncomfortable bed that I had to buy new blankets for because of how scruffy and irritating it is. Then there is the Bathtub which is arguably the worst part of this whole trip was that when my wife went to take a bath to her horror that tub was filling up with a dirty yellow water not to mention after draining the tub after taking a picture we got to see how dark yellow the bottom of the tub was stained yellow presumably from the same dirty water, and managements solution was to send the pool worker to come and clean it instead of just switching us to a different room. Then the pool guy only brought a sanitizer bottle and rag… can’t really blame him as he’s the pool guy not a cleaner while yes a pool and bathtub are close he’s still not going to have the stuff in clean a bathtub compared to a pool either way the poor guy did his best. And we had to settle which was gross, then when we went to the pool room which I can confidently say is only for a pool as the hot tub that was advertised which was really the main reason I booked this hotel was to use the hot tube for my chronic body pain and carpal tunnel to which I was disappointed once more to hear that they haven’t had it up and running since COVID 19 started. At this point I was just trying to get through this sad get away in which it only got worse when on our last night after a long day of driving around we got to be harassed in the parking lot by a homeless man that wouldn’t go away until we gave him something mind you again my wife and I are completely exhausted so instead of causing a huge scene or fighting him I end up being forced to give him stuff to leave us alone after being sleep deprived and screwed my whole vacation. To end this fantastic review I rate this Western Disappointment Plus a 5 star on false advertisement 5 starts terrible service 5 starts terrible cleaning And then 5 stars for being true to its name Western Disappointment Plus, Oh wait my dyslexia is messing with me again as the name is supposed to be Best Western Plus. In which case I would Rate this a 0-5 Stars as this was the equivalent to a junky motel with homeless going door to door with a change cup because at least when you book those places you know what your money is buying you. Photo I used is from my wife’s phone.

very clean breakfast was great staff was awesome

The room was absolutely amazing , it was clean and very very spacious.

There is honestly nothing I did not like.

No hot water for a shower and TV remote did not operate. Waited 20 minutes for water to turn hot and never did. Hotel desk personnel told me the manager would call me and I have never received a call.

Check in was fine but the room was not very comfortable pillows were not even the size of an average pillow beds too small for two people they may say double size but not much bigger then twins and bathroom smelled like a dirty washcloth smell in shower just could have been better for what people have to pay for rooms now . Will stay somewhere else next time I stay in Maine to see my brother don’t really recommend if you looking for any kind of comfort .

Breakfast was just average.

Breakfast sausage was cold Room cups were dirty Bed so so Price was too high for this place

The breakfast was very good. The beds were extremely comfortable, quiet room. I would definitely recommend this motel without hesitation. Very reasonable price.

The shower wall could have been a bit cleaner but not a deal breaker.