Sonesta Hotel Grand Rapids Airport

There was not a positive thing I could say about this hotel other than it was by a Starbucks, Thank God!

The rooms were very dated, furniture in rough shape. I paid for 4 people, there were towels and linens for 2 people. I had to call and ask for sheets and blankets for the pull out couch. They sent up 1 blanket and 1 pillow. The water slide they display in the picture is broken and the starbucks “on location” has a broken machine so they cant make you anything.

The property was decent outside of the hot tub being dirty.

The room was dirty and the hot tub was dirty as well.

Rooms were very spacious and everything seemed cleaned. Pool was enjoyable and the hotel was not far from everything we wanted to do. Person at check-in was very friendly.

-Specifically booked this hotel because we wanted a hot-tub, and for the location to a few things we were doing. I had called ahead to make sure the hot tub was working. We used the hot-tub but the water was just warm and there was really only one working jet. -Our bathroom door was a sliding farm-door that we could not close while in use because the light switch was in the way. -During our stay I kept being woken up by 2 different dogs barking. I had called down to the front desk and they said they would look into it, but this did not stop the issue and again was woken multiple times by what sounded like the same dogs. -Not a complaint but also did not like having to get towels at the front desk for the pool/hot-tub. Understand why from issues with theft but very inconvenient.

I was a lil upset because I thought I would be downstairs by the pool I still had pool view but I'm on a walker to it was very hard for me to climb up and down the stairs and I seen it was empty rooms on the first floor by pool

They deposit issue and they towles not being in pool area and pool or hot tub was not clean

The weight room needs equipment it’s ran down and broken up

Pool area hot tub very spacious comfy beds

Sheets had blood stains no microwave in room no free breakfast

It seemed clean when we walked in, smelled nice and new materials on chairs, etc.

When we got to our room, we could tell how dirty it was. Carpet was dirty, vents were covered in dust, tv stand/dresser had broken doors, bathroom very small for a 5 person stay with a sliding door. It was a place to sleep, and we did pretty well, but beyond that I was ready to leave.