Holiday Inn Virginia Beach - Norfolk by IHG

Great with handling me at check-in! Very detailed on explanation!!

Great customer service from Carlatta. Great job. We shall return.

The experience was great, above and beyond service, great service excellent attitude

Overall, my experience at the hotel was just okay. There were several issues with the room that affected my stay. The room did not have an ironing board, hand soap, body wash, or shampoo, and housekeeping did not refill any of these items during my stay. I also contacted the front desk about the ironing board and was told that one would be brought to my room, but I never received it. These issues made the stay less comfortable than expected.

Breakfast needs a better variety of foods.

Tamera behind the bat was pleasant and attentive. A joy to be waited on by her.

I wanted to take a moment to recognize the incredible hospitality I received during my stay, specifically from Anitra and Nicole at the front desk. ​From the moment I walked through the doors, they both went above and beyond to ensure a smooth check-in process. Their professionalism was matched only by their warm and welcoming personalities. I had an issue with my initial room given to me. After I explained and exhibtes my concerns. Anitra and Nicole changed my room without hesitation and apologized for my experience. It’s rare to find a team that handles guest needs with such genuine care and efficiency. ​Whether it was answering questions or just providing a friendly greeting every time I passed through the lobby, Anitra and Nicole truly set the gold standard for customer service. They are a massive asset to this Holiday Inn, and they made my stay significantly more enjoyable. ​Highly recommended!

The cleanliness

No clothes drawers

The location

The room carpet It was dirty when I arrived. They did not bring towels or toilet paper to the room, had to ask for them. Nor did they clean the room or take out the trash during the day on Friday. The pool contained excessive chemicals, causing burning and itching in my children's bodies and eyes after they used it. I reported the issue with the dirty carpet on the very day I checked in, and I showed the photo. I report I also reported the problem with the pool and the cleanliness at checkout.