Residence Inn Fulton at Maple Lawn

I travel to the area regularly for work, and this has been my favorite hotel. It’s relatively new. However, their business practices are atrocious. I booked at the government rate. Six days before check-in I called to shorten my stay. The associate on the phone changed the dates for me and I confirmed on the app that the dates were correct, and the booking was still at the government rate. However, 26-hrs before check in I received an email saying that they would no longer honor the government rate because I had shortened my stay and the rate would be triple the government rate! They have a 48-hr cancellation policy, so just to be clear, they tripled the rate when it was too late for me to cancel! I cannot get reimbursed by work for more than the government rate so I had to spend an hour on the phone with Marriott support trying to resolve this. They opened a case but couldn’t cancel or change the rate for me. The morning I was supposed to check, in the manager replied to my email and said they would not honor the government rate but did agree to cancel with no cancellation fee. I’m Marriott platinum level too so no, having status will not help you at this hotel. I’m in disbelief that a Marriott brand hotel would triple the rate 26 hrs before check-in.

Breakfast was limited.

Nimic

Oribil

Quite boring hotel that you simply won't want to stay for long. The lobby feels uninviting and the breakfast basic. having said that, the hotel is OK, clean etc. Nothing wrong with it, simply boring.

Nice spot with dining and grocery easily walkable. Room was solid and staff was friendly

Property was very convenient to all stores

Nothing

I never stayed there. Got covid and stayed home.