Residence Inn Fulton at Maple Lawn

My first time at this hotel and it was a wonderful experience. It seems newer but everything was well maintained, the staff was friendly and helpful, and the breakfast was presented and well and fresh. I would definitely stay here again.

Not the Marriott that has been the staple of my travels. I requested an email receipt upon checkout. 24 hours later I still didn't have receipt and had to call for it. Apparently they lost my email and Bonvoy member number. Note I just stayed at this facility 3 months prior. When I asked if they could associate my member number with the stay (again) I was told I needed to go online and do this myself. As a lifetime gold elite, I expect better than this. Additionally, maid service appears to be a thing of the past. Get used to walking down the hall filled with trash outside the room doors. I have walked down cleaner alley ways. I will only use this facility as a backup to another hotel chain.

Excellent.

Fine

Wonderful value. Have stayed here multiple times.

Clean. The front desk said that there is no room cleaning service during the weekend. I had to get replacement towels, bed sheets, and etc by myself.

Everything about this property was fantastic. I would absolutely stay again!

The cleanliness, and kind staff.

According Marriott Headquarters policy for Platinum Elite members, we are guaranteed 4 pm, subject to availability at resort and convention hotels. Noted: this is not a resort or convention hotel. The excuse the poor manger, Chuck Chandler gave was the property is sold out. That’s not my problem as the guest….that’s a manager problem to have his housekeeper staff stay later to clean Elite members rooms who will checkout at 4pm. Note: every guest will not check in at the 3pm check-in time. Some will check in after 5 pm which is when the one room out of 50+ will be available to accompany all the guests staying at the hotel on the sold out night. But as a manager, Chuckie refused to honor his higher Headquarters policy and deny the 4 pm checkout. Also, called Corporate office in Bethesda and spoke with Nirvana and all she did at her level was call the hotel and spoke with the front desk receptionist, Jenny instead of the General Manager. Then she came back to tell me that the hotel refuses to honor Marriott Headquarters policy and she will open up an investigation.