Doubletree By Hilton Madison East

We have been Hilton Honors members for decades and used the DoubleTree family many many times and we have always been more than satisfied with our stays. Sadly not this time. It started with the elevators having several problems. Then during the early morning our toilet got stuck and wouldn't flush. It took over 2.5 hours to have someone from maintenance coming and fixing it. While we understand early hours and staff shortage it took also many calls to the front desk to finally been told what was going on.

Great location with all of the amenities for a good stay.

Needs some improvements to dirty carpets, old ac units, and a fragrance system b/c the rooms smell old and stale.

The food and the staff are great!

Our room wasn't cleaned and everything in our room was damp.

Overall a good place to stay and no major issues. It was clean and comfortable. The carpet in the room smelled and I have allergies and asthma. A lot of hotels apply carpet deodorizer over and over instead of cleaning or replacing their carpets. Carpet tends to hold dirt, dust and dander which causes issues for people with allergies/asthma.

Cleanliness and great breakfast. Keep up the great work!

Air conditioning unit was noisy in the room with gurgling water

Facile d’accès

Chambre bruyante mais le personnel nous a changé la chambre. Celle que nous avons eu était plus calme mais sentait le renfermé

The property was very nice, conveniently located for dining and airport. Staff was extremely friendly. The only downside was the fact that the property was cashless, an issue for my brother who was traveling with us and does not use credit cards.

Overall nice hotel

The room and hotel were very clean. And the staff was great and very helpful. The bartender was great and reserved a table for my family and I. We left a lego set in the room and the staff was very helpful in finding it and holding it for us. Overall, it was a great stay and I would stay there again and recommend it to family and friends.