Fairfield Inn & Suites by Marriott Dallas DFW Airport South/Irving

Leaving.

Waited more than an hour for Shuttle bus which is confusing and no info on this. When I finally called to advise of my location I was told itd be 20 minutes. It was more than an hour. If i was told an honest time I would've got a taxi (or better yet cancelled my booking). One farifield shuttle bus passed me without stopping. I eas informed that this was because there was rain at the airport which caused a backlog. Its pretty clear that this would happen quite often so they need more regular shuttles or a bigger van (this one was tiny). All the other hotels shuttles came and went. Nobody waited more than 10 minutes. They should send info when you book rather than having to call as the only way people will have the misfortune of staying is if they are near the airport. The signal is also bad because youre in a concrete underground section so the hotel couldnt hear my location. Rooms are outdated and bed feels like springs. Cannot believe marriott puts its name to this. There were cockroaches in the room too. Breakfast also isnt worth it. A few cereals and scrambled egg.

Fast shuttle service to and from the hotel. Lots of good restaurants around the location.

There's nothing I don't like about this hotel. Good rate, good location.

Location

Tired Damp Windows leak Musty

Shuttle service

NA

Everything

N/A

Clean. Comfortable bed