Centara Reserve Samui

Can’t fault, anything! From the initial welcome at reception, to waving goodbye our stay always fantastic. Our reception welcome was with Few, she explained everything we need to know about the hotel, dining, facilities and our room she was excellent. The rest of the hotel team were very welcoming, helpful and always with a smile. We didn’t eat dinners at the hotel but the buffet breakfasts were first class, catered well for British and Asians alike, so plenty of choice. The pool areas were well service by the team, towels and water top ups all day. The hotel was also ideal positioned on Chaweng Beach, ideal for a stroll, close to dozens of shops and restaurants and less than 20 minutes from Samui airport. Loved it!

This is the most perfect hotel from every perspective. Every single member of the staff could not be more helpful, kind and welcoming (especially Fah, Nevia , Wendy). Our agent had made a mistake with the booking and they did everything they could to fix it and incurred the extra cost themselves. The hotel and rooms are beautiful, well kept, elegant, immaculately clean. We only eat kosher food and the amount of fruit, vegetables, smoked salmon and kosher egg station at breakfast were all so impressive. I would recommend this hotel to everyone!

We had a wonderful stay at Centara Reserve Koh Samui. Everything was perfect and exactly as it should be. The staff were very kind and attentive, and a special thanks to Joana for giving us such a warm and lovely welcome. We truly felt well taken care of and would happily return.

We booked a Deluxe Double Room with a king-size bed and clearly mentioned that this was our honeymoon. When we arrived at the hotel, we were told that only a room with separate beds was available, unless we paid an additional 18,800 THB for a “villa” upgrade that we neither wanted nor requested. We showed our booking confirmation and explained the situation, but the reception staff insisted: either pay more money or stay in a twin room. We asked for a refund so we could leave and find another hotel, as we had already paid a lot and the upgrade was far beyond our budget – this was refused. In the end, we were forced to pay for an unwanted upgrade. The hotel offered no real compensation for the distress and inconvenience, only a 20% discount at the hotel restaurants, which essentially means spending even more money. The attitude at reception felt focused solely on taking more money rather than helping guests. This was extremely disappointing, especially for a honeymoon. We will not return and will not recommend this hotel to anyone. Even our families, who used to stay here every year, will not be coming back.

This is our go to place in Samui, we travel around 2 times per year . The facilities and the staff are second to none . Bow who we generally see in the breakfast area is truly amazing and goes over and beyond expectations. Bow’s attention to detail is incredible and is a true compliment to the resort.

This location was beautiful. Very accessible to shops and the beach. We had a wonderful meal at the steakhouse. The staff were all exceptionally friendly and accommodating. And our Hostess Beam was the best!!! Thank you Beam we appreciate you.

Great resort that gives you everything you have wished for - amazing food, location, pools and beach - hospitality was the best thing, everyone is super nice and helpful. Especially I have to mention Joana who was extra nice and sweet!

We had a fantastic stay at Centara Reserve Samui and would happily return. The resort is incredibly quiet, which made for the best and most restful sleep of our trip. The room was tasteful, comfortable, and thoughtfully designed without feeling overdone. One of the real highlights is the adults-only pool area, which creates a calm, relaxing space away from children and genuinely enhances the sense of escape. The main pool is also very well managed. Q and Nonny deserve special mention for the way they help everyone get a good seat, even when it’s busy. It’s clearly not an easy task, and they handle it cheerfully and fairly. The gin bar is excellent, with a great range and a very good happy hour. Across the resort, the staff are genuinely happy and engaged, which says a lot about the quality of management and how well staff are treated. Breakfast was amazing, with a wide variety of high-quality options, and it never felt chaotic despite the number of guests. The location is also ideal. It’s a short drive to the excellent restaurants at Fisherman’s Village, and the resort sits on a lovely white sand beach that’s perfect for swimming. All up, Centara Reserve Samui delivers a calm, well-managed, and genuinely relaxing experience. Highly recommended.

Our stay here was truly unforgettable and without a doubt the most beautiful vacation we have ever had on Koh Samui. A very special thank you to Aly, Michelle, and Best you are absolutely amazing! From the very first moment, we felt incredibly welcome and cared for. Everything was handled with the highest level of professionalism, warmth, and genuine kindness. The service was flawless, yet always personal and heartfelt. You can truly feel that the team loves what they do. This place feels like a home away from home. The atmosphere is warm, peaceful, and full of positive energy, and the staff goes above and beyond to make every guest feel special and comfortable. Everyone here is incredibly friendly, attentive, and simply wonderful. We cannot recommend this place enough. If you are looking for a perfect, relaxing, and memorable stay on Koh Samui, this is the place to be!!!!!! Thank you from the bottom of our hearts for making our vacation so special we will definitely come back! MUCHAS GRACIAS Centara Reserve Team!!! :)

Overall the hotel is nice, but not nicely maintained at all. The cleanliness is poor! Thai kind! Everything is sticky, they do not use proper cleaning tools. No vacumcleaner, only broom what they use. All towers, bedsheets, robes are off-white, spotted. After the dayly cleaning you do not feel cleaningness in the room at all. Beach towels are extremly dirty and oldish. Rooms design is not bad, but not tailored for a longer period of stay. The wardrobe is not able to accomodate 2-3 suitcases. Breakfast is ok, but not diverse at all. In a country of many tropicql fruits, here they only offer 4-5 kinds of fruits, every day the same! Only the kind of basic fruits, nothing special local fruit available. Watermelon, pineable, melon, apple and dragon fruit. Although the markets are full of exotic, uniqe fruits. Service is the Thai/Asian kind of service, do not expect the 5 star Western service. The hotel does not worth its price during the Christmas Holidays. Extremly expensive, compared what you get for your money. Locationwise, Chewang Beach is very bussy, full of shops, restaurants, cafes, party places. Beach is also very bussy, for a quiet holiday choose other location. This part of the beach is normally realy nice, one of the nices, but after big rains, storm it takes 2-3-4 days to get the water nice clean again. Hotel is not doing anythig with all of the rubish that the wawes take out to the beach.