Holiday Inn Canton-Belden Village by IHG

The staff was very respectful.

I had no issues during my stay there.

The comfort and spaciousness of our room and bed

The accessibility room was nice it had no safety handrails and very low toilet stool

I stayed at this hotel recently and had one of the most unsettling experiences I’ve ever had while traveling. Check-in was smooth, but upon entering my room I realized it was the wrong room type. I had requested a king but was given a double queen. It was late, and I decided it wasn’t worth returning to the front desk to change it. Around 9:00 PM I heard unusual rubbing and movement at my door, as though someone was attempting to open it. I had both the deadbolt and latch engaged; I knocked on the door from inside to make it clear the room was occupied. A while later someone returned and again tried to access the door, and I could hear voices in the hallway saying the room was “supposed to be empty.” At approximately 10 PM, someone claiming to be from the front desk began pounding loudly on my door and shouting that the room should be vacant. I was in bed and told them to leave. They continued to pound and then threatened to call the police if I didn’t come to the door. I was naked and trying to sleep and refused. I gave them my name through the closed door, and they left. The whole episode was terrifying and took me more than an hour to calm down and fall back asleep. The next morning I attempted to speak with the manager, but she was not on-site. The front desk supervisor listened, seemed concerned, and said the manager would call me — but no call ever came. The hotel made a small mistake, and a serious mistake, disturbed me in the middle of the night, and then failed to follow up. This reflects poor training and management. I will not be returning, and I hope the hotel addresses these issues so no other guest experiences the same distress.

There is so much around this hotel like restaurants, mall, movie theater, walmart.

We stayed on the first floor because that is what was available at the time. I didnt like that you could see the outside because the caulking was sparse under the window and the heating/cooling unit. You could see the parking lot. They were not big gaps but you could tell it was the rocks from the landscaping.