Thon Hotel Polar

colazione ottima

Fantastisk fint stort rom , d har vi ikke fått tidligere.

Proximité du port et du centre

Mauvaises indications des horaires de petit dej annoncé 11:00 mais fin a 10:30

Beliggenheten

Veistøy og litt skittent rom, fingermerker på døra til bad, søppel under skap ved inngang, mørke hår i senga

Das Frühstück war sehr ausreichend vielfältig. Die Lage zu den Sehenswürdigkeiten waren perfekt. das Zimmer war ideal von der Grösse her und sauber.

Excelente ubicación, desayuno y atención del personal

Nada

L’emplacement de l’hôtel au centre ville, chambre bien chauffée, rangement. Petit déjeuner copieux.

Parler français serait un plus.

Next to a good restaurant

The staff were rude and horrible. Especially Irina and the night manager. Will never stay here again and suggest you don’t either. I paid equivalent of $435 USD a night which included a very nice breakfast. However the day I checked out early for a flight I was told the kitchen would make a to go meal for us. I asked what it would be and was told I would get a call back — which I never did. When I called later to confirm I was told the to go breakfast would be ham and cheese sandwiches. Now, being vegetarian and Jewish, we don’t eat ham. When I told Irina this she said there was nothing that could be done. She suggested we take out the ham and eat just the bread. I asked it the chef in the morning could make two peanut butter and jelly sandwiches and was told absolutely not. When I asked for a partial refund again I was told no. Even a nominal refund as an apology for the inconvenience would have gone a long way. Instead she argues and talked over me. When I later calmly asked the nurse guy manager he said they were not obligated to do anything and that providing the to go meal was an extra service. I asked them what the felt the heart of hospitality was and they did not have an answer. I said I knew they had the discretion to make an alternative or make a small refund but they were choosing not to do so. The attitude was the rub, not interested in being helpful. And for what? A simple request. Please choose another hotel. This one is not worth the money bc the service is terrible, awful, despicable.