Holiday Inn Harrisburg - Hershey Area, I-81 by IHG

I was there only for a quick one night stay. I really only slept and showered, but my bed and pillows were very comfortable and the water pressure in the shower allowed somewhat of a shoulder and head massage that helped ease a headache!

The family suite that I paid quite a bit extra for was not available when we showed up. This was after a 12 hour drive with 2 kids. They had given it to a wedding party and blamed it on me booking through Expedia instead of directly through them. They sent 3 adults and 2 kids to stay in a standard room. It hadn't even been cleaned since the last guest. Then I had to wait 30 minutes in line and they moved me to another room that wasn't a suite but they claimed it at least had a sofa bed. When we got to the room, it did not have a sofa bed. I then stood in line again for another 30 minutes and the assistant manager finally gave us a room with a sofa bed (but it was not a suite and did not have a separate bedroom, like was advertised and I had paid for). Then on the second night we got back to the hotel after midnight and our keys did not work to get in to our room. My children had to sit and wait for over 45 minutes while I stood in line to get the attendant to fix the the key. I feel as though I should at least receive a partial refund as I did not get the room I paid for and for all the stress this caused on our family trip. I have been using expedia for over 20 years now for my travels and am questioning whether or not I should use it again.

Door didn’t lock when you left your room wouldntt shut closed tight …No microwave in room , microwave in lobby didnt work . Balcony door got stuck with the dead bolt had tape around the door handle.No ice in the icemachine ..Service was extremely slow Stayed in room 252 on September 29,

The staff were amazing .. no hot water for my shower though .. the gym had no working treadmills an the pool an jacuzzi were closed

loved the country bar that was on the property!

The place wasn’t that clean, inside pool was closed, hot tub was closed, gym had a nasty smell to it, NO ICE all the machines didn’t work, they made us wait 3 hours for our room and we just drove in a car for 7 hrs to get there, AC was broken had to switch rooms again, staff was rude.

The property and amenities were great. The food in the restaurant was very good

Was very disappointed that the pool and fitness were under renovation….

Nice stay

We stayed here for 3 days, family of 4. Check in was easy and breakfast was absolutely delicious. So glad we added that to our package. Very close to Hershey park and Indian Echo Caverns. Our room was clean along with all the bathrooms and lobby. Only complaint was that we had a pull out bed and were not provided linens. When asked for was told to go to the front desk when we returned which ended up being late. Front desk gave us the wrong linens(2 flat sheets, a pillow and a tablecloth) and had to go back again to get the correct ones. There was also construction at the time of our stay which made parking challenging and there were no signs to find the outdoor pool. Overall worth the price and a comfortable stay for our short vacation.