Days Inn & Suites by Wyndham Williamsburg Colonial

First, I would like to say that the gentleman that ched me in was very hospitable. Upon entering Room 237, there was a big stain in the carpet. Unfortunately, I do not have a photo of it or the mold around the refrigerator lining, but I was talking with someone on facetime and I showed them everything. The padding on the bed had stains on the left side that hung down beneath the fitted sheet. The refrigerator lining had not been cleaned in a while. Not certain if it was mold, but it looked disguising. My friend tried clean it with a Clorox wipe. The outside of the refrigerator needed to be wiped down, and bathroom tub had rust around the drain, the crevices of the shower looked like no one had cleaned in a while, and there was a bath towel for the floor, but there was no shower curtain! We called the front desk to ask sbout a ice machine and we were given very good directions to it and told that one machine was out of order, but when we got to the machines both machines looked like that had not been cleaned in a while and the one that was out of order had cobwebs in the ice storage bin. The hotel offered a free breakfast, but were uncomfortable eating there.

The room was very dirty and had mold growing on the bathroom ceiling and stall. There was food debris on the floor and upholstered chair indicating the room was not thoroughly cleaned when the previous guest had left. There was absolutely no cleaning done to our room when we left daily . No trash emptied. No clean towels. We had to call the front desk daily to request clean towels and that our trash cans were overflowing on to the floor and needed emptied. They only showed up 1 time during our 4 day stay in this dump. I finally became frustrated after days of nobody cleaning our room and walked to the front desk to complain. When I did I let the manager's wife or daughter know about all the problems once again for about the 5th time and she told me that I should come to the front desk daily and take the towels and walk them myself and to empty our own trash cans out as well. She stated that they weren't aware of any problems with our room which is a flat out LIE! After being yelled at and being told that we should do the housekeeping duties ourselves i left and vowed to let as many people as I could about this TERRIBLE experience! My wife and I are both disabled and we both walk with canes and I'm also taking my first trip since fighting cancer for 3 years and this is how we got treated by management! This was the worst experience we had EVER in our lives! NEVER AGAIN WILL WE STAY AT A PEACE LIKE THIS!

Bedbugs! Currently waiting for Wyndham to respond.

Mold and mildew growing in the bathtub fixtures and surround. Carpet and bedding stained and falling apart. Mirror coated with something. Walked out of my room into a bunch of cigarette smoke on this completely smoke-free property. Tried to report issues at the front desk and gave up after several minutes and multiple bell rings. Couldn't rest because a person having a loud phone conversation full of profanity right outside my door. If they say they have breakfast available on the listing, it's a lie. They will tell you it's not available when you get there.

Bed bugs

Needs major upgrades.

The property was coinvent to shopping.

Quiet

The property was very dirty. The breakfast was a gallon of milk and some muffins and they didn’t have a handicapped room.

Bathroom door stuck on bottom couldn't close all the way without forcing open. Mini fridge iced up but swaped out quickly. Carpet dirty low lighting. Breakfast got worse everyday first no oj then no oj and no apple juice. Muffins ok. Cereal good. Coffee very weak.