Holiday Inn Charleston-Riverview by IHG

Convenient location off motorway for easy getaway to airport Free shuttle to downtown Friendly staff

The location was convenient to downtown and James Island. The beds were comfortable.

Not as pictured online. An old property with partial upgrades to the room. Lobby and elevators are dirty as well as carpeting in hallways. The gym is a joke! The pool is small and outdated and you can't even have coffee by the pool early am because it doesn't open til 9:00am. Our room bathroom smelled like urine, was dirty and balcony was facing a trash dumpster!

The staff was great.

The flooring was not finished, the bathtub had rust all over, the sink released black specks with the water.

The location, the ac in the room, clean sheets,the fully stocked snack bar and ice cream machine in the lobby, the staff was super nice and helpful and the shuttle was great!

Only 1 elevator worked and it was very rainy when we stayed. The parking lot had poor drainage and there were bubbles coming up through the cracks in the front entrance.

First of all check in was cold, no explanations given regarding maps, coffee in the am. We did not feel welcome at all. The first night, I woke to use the restroom, turned on the bathroom light and there on the floor was a large cockroach. I texted the front desk which did not seem sorry at all. They stated we will send maintenance to spray. Next night , same thing cockroach on bathroom floor again. Called front desk, stated we will send maintenance to spray again. We were on the 9th floor. I don't know about you, but paying 200 per night and to find bugs is unacceptable. Staff were not moved at all regarding this situation.

The place is tired, old, and needs a good renovation. The elevators are dirty and unkempt. The rooftop restaurant however was good with a friendly helpful staff and surprisingly good food.

It was located convenient to the hospital (we were in town visiting a patient).

The room was very rundown. Paint was peeling, paint splatters on the bench, flooring coming up in spots. The air conditioner was so loud!! On top of the AC unit itself being loud, a piece was broken, so there was a continuous rattle anytime it was on. We were not given enough towels. There was no clock on the nightstand.

The room was not clean when we arrived. The toilet had hair on it, and the bathtub was also full of hair. We informed the front desk, and they said someone would come to clean it, but nobody ever came. Very disappointing experience and poor customer service.