Clarion Inn North Haven - New Haven North

The Worse Hotel Ever No AC , Smelled Of Mildew, And The Supervisor Rude Just Nasty Attitude!!! Was The Worst Customer Service Ever ! We Didn't Stay There Booked At The Clarion in North Haven Totally Different Experience Pleasant, Clean And Customer Service Was Superb!!!

Staff was great and provided friendly service

Nice room but many channels did not work properly (the screen would freeze). Went for breakfast at 8:30 and they were out of almost everything. No eggs, no potatoes, no sausage and even their was no more coffee. Kitchen worker said they had m no I food left and blamed it on poor management. Spoke to front desk and they said to call Expedia so they could contact the hotel manager to give me a discount on my stay. I said my wife and I look for breakfast so we can save money by not going to a restaurant. Hallways had food or something everywhere. Coffee at front desk was Luke warmer and tasted like mud (probably from night before since she said they were waiting for a food delivery (poor management).

A great stay for our family weekend event. Carpet in the rooms need to be steamed cleaned.

J’ai réservé un hôtel , le chambre été sale , mais la toilette était vraiment pire . Pas de ventilation, les mûres sales , le dépôt de savon était brun . La chambre à côté on était parfaitement la discutions et le couloir . 8:13 am le déjeuner était pauvre en rationnement . J’ai signalé à trois employés et je suis en attente d’un retour suite à une nuit seulement .

Check in was a breeze, staff was very accommodating, my room was clean and bed was comfy. Housekeeping came in and replaced towels, soap, etc. quiet room. It was great for the price.

At the time of booking there were several positive reviews that in particular noted the hotel being clean which prompted me to book as we only needed a 1 night stay while passing through town. Upon arrival, I can overlook the tiredness of the hotel and the need to update many things. However, this property needs a MAJOR deep cleaning. Hallways are musty and smell of smoke; carpets are dingy, dirty, and need to be vacuumed. Trying to be positive, I hoped for better once in our room but despite red flags. Once in the room it was a relief there wasn’t a smell BUT the room was dingy and dirty! It was apparent the room hasn’t seen a vacuum with all the dirt on the floor (grass clippings along the slider, accumulation of dirt/dust, and other types of grossness that shouldn’t be on the floors but you don’t want to look too close to know). Walls are dirty, wallpaper/paint peeling, shower drain piece was pulled off and left on the tub ledge exposing the nasty drain but when you put it back where it belongs the water doesn’t drain properly so off it was left, toilet was dirty, bathroom counter was dirty, and more but I had to stop looking because the room was prepaid and calling for the room to be addressed wasn’t going to make a difference as it needs a team to REALLY clean it. Thank goodness for disinfectant wipes! We went out to watch a movie to decrease time in the room and hightailed it out in the AM. Ni blow dryer, called front desk, said they would bring one but never did.

Lots of litter around hotel, room was fine but hallways smelled of cigarettes and weed.

Bathroom was dirty found hair near toilet seat. Shower needs to be updated tiles were showing black

Elevator out of service closest to room. Not offered better directions to room felt like walked for miles. Halls do need upgrade but would return again