TownePlace Suites by Marriott Memphis Southaven

I wouldn’t recommend staying the night. Upon arrival I couldn’t find a cart to transfer my luggage and front clerk was very rude. The room was not clean and the noise from traffic kept me up due to bad windows and the breakfast was horrible!

Clean and friendly staff

My room air wasn’t working properly

A Disappointing Stay: Avoid This Hotel My recent stay at this hotel was an absolute nightmare, severely impacting what was supposed to be a special weekend with my kids. The primary reason I booked this hotel was for the barbecue grill, which I specifically called ahead to confirm was working and clean. I was assured it was meticulously maintained daily. This was a complete falsehood. Upon arrival, the grill was disgustingly dirty, rendering it unusable for our planned family barbecue. The issues didn't stop there. Despite booking a room with kitchen facilities, it took over an hour for the staff to provide basic kitchenware like pots, pans, and knives – items that should have been readily available. This significantly delayed our ability to prepare any meals. The hotel's amenities were also a major letdown. The pool water was a disturbing green, making it completely uninviting and unusable. Breakfast was equally unappetizing; the food was bland and completely unseasoned. To top it all off, our night was repeatedly interrupted by the smoke detector constantly going off, leading to the fire department showing up! This created an incredibly stressful and sleepless night. Given the misleading information, lack of essential amenities, unsanitary conditions, and disruptive incidents, I absolutely would not recommend this hotel to anyone. Save yourself the headache and look elsewhere.

The location was okay.

After checking in, I went to use the restroom. The commode had a blood clot in it as if the toilet was not cleaned. There were also faint blood stains on the floor. I took pictures of the blood. I even tried flushing but it was still there. Called the receptionist, he said there was nothing he could do but cancel my reservation.

My husband and I stayed here for graduation at Ole Miss for the weekend. The hotel is very close to shopping and dining. Close to the highway, so noise was kinda noisy. Beds were comfy, bathroom was very nice. TV didn’t work but maybe half of the time we were in our room. But the rooms seemed to be kinda dirty. Sticky stuff on floors and drawer handles. Refrigerator was dirty and ice bucket inside was dirty. When we got off the elevator, a huge trash can was filled with trash was there atleast 24 hours. After it was removed, there was just a black trash bag filled with trash in its place. Employees here were very kind. The breakfast was great, you could tell whomever was running it took pride in what was served and cleanliness, and made sure items were restocked. Coffee was excellent. We probably wouldn’t stay here again. We expected a much cleaner room for the amount of money we paid.

great cs

The hotel is in good condition overall, however, the road noise from the freeway is terrible and the staff are tired of hearing about it. They seem to know that there isn’t a quiet room in the hotel so they dangle the “chance” of a move closer to midday knowing that most travelers will be unavailable during that time (and if you are available the change ends up not happening) and that any move will be only marginally better. If you can sleep through anything this is a fine choice - if you need a quiet nights sleep I’d look elsewhere.

When I checked in I noticed that there was still fingerprints on every thing, grease smudges on the table, tv and the shower curtain was moldy and orange. The carpet had not been vacuumed. The elevator was grease and just gross.