Gardentree Hotels Memphis East near I 40

Nothing

Everything

Not one thing was good

Nothing about it

Everything

This hotel was by far the most disgusting place we have ever stayed. We checked in and were told we had to leave a $50 refundable deposit. We only had a $100 bill. We’re told they had no change and we’d have to wait until checkout to get our money back. No receipt. My husband asked for a receipt and the clerk wrote something for him. We got to the room during a horrible storm and tornado warnings. There really wasn’t an option to leave at this point. There was no shower curtain. The tub was filthy. The tub didn’t drain during shower. There were two small towels and nothing else in bathroom. The floor was filthy. I used one towel to dry and one towel on the floor to catch water. It was very dirty when I rubbed the floor with it. There were no drain plugs in tub or sink. No wastebasket anywhere. The king bed had two little pillows. A bug crawled across the bed after we laid down—maybe roach. The tv was analog and had terrible reception. No phone in room. We changed rooms the next morning. It was somewhat of improvement. Curtains were same with no hooks in ends. Microwaves in both rooms had no plate and were rusted and dirty. The second night in new room, someone came into our room. They had been assigned our room because no one informed desk they had moved us. The clerk came to the room demanding to know why we were in there. My husband explained to him and his answer was thanks for letting me know. Hallways were in disrepair. Restaurant closed. Nothing like pictures. Another bug in room before we left. This place should not be open until major improvements are made. 0/5.

Do NOT book this hotel — false advertising and zero accountability

Do NOT book this hotel, false advertising and zero accountability I wish I could give zero stars. The photos on this hotel's website are completely misleading, what you see online bears absolutely no resemblance to the property you actually get. The rooms in the photos look clean, modern, and well-maintained. The reality is the polar opposite. The room was filthy from the moment I walked in. Stained surfaces, feces on the wall, roaches in the refrigerator, everything was super dirty. To make matters worse, there are cockroaches everywhere I saw. This is a basic health and safety issue that no guest should ever have to deal with. The room itself was also in a state of disrepair. Broken fixtures, no knob on bathroom door/main door lock/AC not working/faucet, that didn't function properly, and general wear-and-tear that the property has clearly neglected for years. You are not getting what you are paying for. When I brought these issues to the attention of staff, I was met with indifference. I requested a refund given that the property failed to deliver what was advertised, and was flatly refused. There was no attempt to remedy the situation, no acknowledgment of the problem, and no accountability whatsoever. They are doing the old bait and switch. The rooms do not match the pictures, not even a little bit. They will not refund your money once you find out that you have been duped. Save your money and your sanity. This hotel is not worth a single night's stay. OYO, don't respond to this with your useless apology, refund my money. Future guests deserve to know the truth before booking. OYO should be embarrassed. All of the websites that have this hotel's pictures up should send a representative and verify what I'm saying, otherwise they are compliant in the fraud. They are misrepresenting the rooms with the photos. The health department needs to shut this place down due to the health and safety concerns.