Red Roof Inn Winchester - Lexington East

Refrigerator leaked some kind of odorless liquid. Microwave was very old and nearly impossible to use. Bathroom door handle was broke. Shower was covered in hair from previous tenant. No usb outlets to charge phones/electronics so this made it highly inconvenient and difficult to charge phones. No hairdryer provided. No ELEVATOR to upper floors. Stairwells were cluttered with plants and incense which made them hard and dangerous to climb with luggage. Staff was rude at check in and did nothing but complain about EVERYTHING. No laundry detergent was available to purchase for the laundry room. Dryer only halfway dried clothes.

Very comfrorable bed. Friendly staff

Room could of used a little extra cleaning. Sheets did not look clean and there was a dirty disposable glove on the night stand.

My room was in poor condition the walls had holes in them and paint was peeled off in spots wouldn’t stay at another red roof inn

$100 DEPOSIT is not made clear before agreeing to the stay. I was surprised by that. Then there was mattresses stacked up in the hallway outside our room. There was no elevator and, the door to the room stuck and you couldn't get out the outside door easily.

To be candid, there was little to like. The room was definitely clean, the bed was comfortable, and the small towels weren’t paper-thin. The thru-wall HVAC unit actually did what they’re supposed to do, quietly.

Good luck finding this property, even with GPS. Follow a maze of backstreets to a cluster of motels. I wasn’t sure if I was at the right one because there is NO signage or brand ID on the exterior of the building. I took a chance and approached the entrance where I finally saw a Red Roof logo mounted on the wall inside. When I opened the door, I was overwhelmed with the eye-watering scent of cheap cologne. The desk-clerk’s friendliness belied the blood-drooling monster tattooed on her forearm. The room was easy to find, but reflected the advanced age of this property. The room was probably refurbished in the past 10 years, and was clean but battered, and flooded with that same cheap cologne odor. The original carpet was replaced with vinyl planks, but mopping had caused the edges to curl. The ugly maroon draperies were partially detached from the rod and morning sunlight revealed a constellation of holes in the foam backing. Note to travelers with mobile phones or other devices: There are NO in-room USB charging ports, so bring your own adapter. The bathroom was disappointing. Most notable was the huge non-slip mat on the tub bottom with a notch for the drain that looked like it had been chewed by rodents. The mat’s edges were stained brownish-red and I’d rather not guess the cause. Checkout was utter chaos. Tattoo woman had been replaced by presumably the owners. The wife had a limited grasp of English and had to be assisted by her hovering husband. I was behind a couple who had some kind of issue that required trips outside for papers. I finally interrupted this confusion to say I just wanted to check out. Hubby took my key cards and wifey fumbled around under the desk. After a couple minutes, I told her I didn’t want a receipt and wished everyone a happy day. My travel is to assist with an elderly parent, not business or pleasure. I must minimize my expenses, so I don’t have high expectations for my lodging. This property failed to rise above that low bar.

the rooms were nice

the took my deposit fee cause the said we smoked in the room and we don't even smoke cigarettes!!!

very friendly staff, nice clean rooms

no hair dryers in the room