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2.8 / 10 Guest Rating

New Siesta Inn Hotel

Kiusa St, Moshi, Kilimanjaro Region, Moshi, TZ

New Siesta Inn Hotel - main view

About the Property

Luxurious Amenities
Indulge in onsite massages and take advantage of complimentary wireless internet access for a relaxing stay.

Gourmet Dining
Savor exquisite meals at the hotel's restaurant or opt for the convenience of 24-hour room service during your stay.

Convenient Location
Explore nearby attractions such as Moshi Outdoor Market and Kilimanjaro National Park within minutes from the guesthouse.

Escape to New Siesta Inn Hotel for a perfect blend of comfort and convenience in Moshi. Experience luxury and relaxation - book your stay now!

Facilities & Amenities

Free breakfast
Free WiFi
24-hour front desk
Free airport transportation
Free breakfast
Smoke-free property
Airport transportation - pickup (surcharge)
Free English breakfast
Game viewing nearby
Game drive nearby

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

2.8
Good4 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

J
Jonas
Verified booking
Standard Room
Stayed in Oct 29, 2019

"DOUBLE CHARGED, REFUSED TO REFUND!!!"

2.0

We already paid in cash but the hotel charged us again on our card. I reported it to Hotels.com and they immediately called the hotel. The hotel manager promised to check and get back. He never did what he promised. Hotels.com agents tried to contact the hotel again several times both via phone and email. The hotel ignored answering phone calls or replying to their email. After 3 weeks of waiting, I wrote to the hotel manager. He admitted in his email that the hotel really double charged us but it was due to a miscommunication. He said he could not refund directly due to no access to the card detail. He would however contact his bank immediately for help. After a week of waiting, I contacted him again. This time he said the bank would refund on the next work day. After 10 more days of waiting, still no refund. This time I gave him the bank card detail in case his bank has problem with a bank transfer. Since then, he has stopped replying and we still have not received a refund from the hotel. Everything was ok during our stay so we thought the hotel manager and his staffs were decent people. We even gave them tips. Mistake can happen so it is understandable but what upset us most is the hotel manager’s illegal act. He confessed the double charge but openly refuses to refund as if it was legal to just steal money from his clients. This is an act of a thief and liar. DO NOT STAY AT THIS HOTEL OR YOU CAN GET DOUBLE CHARGED WITH NO CHANCE FOR REFUND!!!

Helpful?
J
Jonas
Verified booking
Standard Room
Stayed in Oct 29, 2019

"DO NOT STAY!! DOUBLE CHARGED, REFUSED TO REFUND!!!"

2.0

We already paid in cash but the hotel charged us again on our card. I reported it to Hotels.com and they immediately called the hotel. The hotel manager promised to check and get back. He never did what he promised. Hotels.com agents tried to contact the hotel again several times both via phone and email. The hotel ignored answering phone calls or replying to email. After 3 weeks of waiting, I wrote to the hotel manager. He admitted in his email that the hotel really double charged us but it was due to a miscommunication. He said he could not refund directly due to no access to the card detail. He would however contact his bank immediately for help. After a week of waiting, I contacted him again. This time he said the bank would refund on the next work day. After 10 more days of waiting, still no refund. This time I gave him the bank card detail in case his bank has problem with a bank transfer. Since then, he has stopped replying and we still have not received a refund from the hotel. Everything was ok during our stay so we thought the hotel manager and his staffs were decent people. We even gave them tips. Mistake can happen so it is understandable but what upset us most is the hotel manager’s illegal act. He confessed the double charge but openly refuses to refund as if it was legal to just steal money from his clients. This is an act of a thief and liar. DO NOT STAY AT THIS HOTEL OR YOU CAN GET DOUBLE CHARGED WITH NO CHANCE FOR REFUND!!!

Helpful?
A
Alaa
Verified booking
Standard Room
Stayed in Jan 4, 2019

"small budget hotel in Moshi"

4.0

This hotel is about an hour from Kilimanjaro airport. It's fine for a one night stay but note that the hotel is more of a budget guesthouse and has little ambience. There is hot water as well as WIFI and a good breakfast but very few other amenities.

Helpful?
A
Alaa
Verified booking
Standard Room
Stayed in Jan 4, 2019

"very average budget hotel in Moshi"

4.0

This is a budget hotel that is mostly used by backpackers who spend a night before moving on with their travels. Price is very reasonable and there is free wifi and a good chef. Otherwise not many amenities. Cleanliness of the place was an issue. It rained one night and my room got flooded. The staff were very helpful though and gave me another room. There is a small courtyard where you can hang out and have your meals though this hotel lacks ambience. It's fine for a one night stay but don't expect much.

Helpful?