Howard Johnson by Wyndham Norco

Management and the people in the night reservation window were very rude upon my first room. There was no telephone that worked inside so I went down to the front lobby to either get a new telephone and informed them about it as I was just coming to The to their location From my home which had encountered a fire and I was looking for lodging for the evening and ended up finding them on booking.com upon them giving me a new room. This room didn’t have a phone at all, so I informed the gentleman of that and asked if I can have a room with a phone and he immediately Was rude and said he was going to refund my money. Did you want a phone or a room to sleep in is what he asked. I think if I’m paying my money, the room should be fully accommodated as it stated per me booking. It should have two beds which it did have it should have working bathroom, working phone, and television just to say the least, I’m paying for a room that has what’s being promoted nothing more nothing less will not visit their establishment again

The first thing that could’ve been better was the staff. Very rude, not professional at all. They are renting rooms that are not fully operational and when you come to inform them about if they get offended and immediately want to refund your money was my experience may not be everyone else’s experience with my experience was not good at all. I did arrive to the room later in the evening due to there being a fire at my apartment That required us to vacate as the home was red tagged by the fire department, so maybe it was due to the fact that was late in the evening, but I still think that they should be professional when you’re coming into rent a room for the evening.

The location

I like the rooms

Hot water and lots of pillows

Continental breakfast - yuck

Parking easy and secure. AC cool. No cable tv (out of order). Ok

Jacuzzi not working