Socialtel Atitlan

Great location, great facilities. Checking in the service is terrible stressed staff that make you feel like you‘re an inconvenience to them and much stuffier service than than checking into a 5 star hotel 😂 But I guess we all have bad days it’s a great place to spend a night before an early transfer to the city but just don’t expect much help from the staff. Also avoid the wooden huts… any slight wind and the noise from the metal roofs banging about are gonna make you think you’re sleeping in a washing machine 😂 But overall decent enough place & good warm showers and a decent pool.

Overall, good experience; cold nights, we needed extra blankets. Saturday night was noisy because people was all over the hotel drinking, talking loud and partying. Shared bathroom was not clean regularly ( trash cans over flowing).

We had a great stay.

Room had black spots all over the walls, looked like there was mold everywhere. Shower would not drain. Plywood was used as the headboard. Towels were not ready upon checkin. Will not be staying here again

They charged me twice for a room that they had not put it online. I would not come back again and I do not recommend this hotel to anybody.

Private room was great in terms of cleaniness and comfort. The commom areas are also very nice, with a beautiful pool area. Food options are pretty good and there's a pool table. All of these elements make Selina a great place to stay. The only problem I had was regarding noise early in the morning, from trucks (construction and garbage) that are just outside the premise of the area. Not ideal if you'nore an earlybird.

It was very nice place, chill vibes, several options of entertainment. Pool was a bit dirty.

FALSE ADVERTISING!!!, the "cabin" pictures are not even from the property, this was even aknowledged by the hotel manager. The pictures show a completely different cabin much bigger, with AC, with bathroom in a place with a lot of vegetation. NOT EVEN CLOSE, there is no AC, there is no bathroom, instead they have shared bathrooms in a separate location that were cleaned only once per day. Toilets dirty, trash cans always full. Open complaint with Expedia and the hotel doesn't even respond to them. I sent pictures to Expedia showing side by side what is being advertised and reality. After many hours on the phone I was told I would get refund for only one of the cabins that I booked. (I had booked two), I hope I get at least that refund.

The photos of the cabins that they offer on Expedia are a hoax and a scam. When you arrive to see the cabins they are facing the street, they do not have private bathrooms and they are tiny. The photographs themselves said that they uploaded them from another place, because theirs were not finished. It was a scam to the point that I decided not to stay there. The service at the reception is heavy and rough. Even other foreigners had the same cheating problem with the photos.

Excellent Hotel!