Socialtel Atitlan

the atmosphere, design, amenities, it make us feel like we were really on vacation

They need to be more professional in their work. We got food poised at their restaurant . At night we did not have access to running water, they told us that the water tank broke down days ago and they have not repaired it, this place is unhealthy. From 6am we asked to speak with a supervisor, they spent almost 5 hours (near our check out) until they appeared, who spoke with us was the director of the kitchen, Carlos the manager never showed up, and the receptionist Sara who behaved in the worst, empathetic and arrogant way. The place does not have a first aid kit. Customer service is deplorable, some of the workers were drunk or hangover. The staff needs to be trained, "sorry, my pleasure and thank you" are words that they should learn to use. There are too many dogs, they sleep in the sofas, they have fleas, and there are excrements in the green areas, again this is unhealthy. It is a pity since the place is beautiful, but with this kind of people in charge, I do not see much future.

So so .............................................

The only things that I didnt like its that it took a ehile to find our two room thrn when we when to the bar/restaurant the staff was goid bout it took for ever to get our food. Besides that the hotel is good.

Lovely place. I was with my girlfriend and it has a cool and relax style.