voco Laguna Hills by IHG

Beds were very comfortable liked that the shower had an actual door and movable shower head.

Jose at the front desk was very rude and hung up in my face when I called the front desk . I called and asked for towels and he said they were very busy and then he just hung up in my face. Also one of the housekeeping people came in my room while I was in there. They didn’t knock at all. Then they was no room service . The place sucks and I would not recommend. I had to stay there for 3 nights because my son had a basketball tournament. But I will never return.

Not bad

I had reserved a room over a week ago. Check-in time is at 4pm. Go to check in and they dont have my room ready yet, had to wait another hour til a room was available. Found a live pincher bug on bed. Overall, the price is great but leaves more to be desired.

Room was very nice , bed very comfortable. Tv great, charging station next to bed.

Breakfast on Mother’s Day was from 6:30-8:30, no other food was available after 8:30, not even brunch? No explanation was given except it was Mother’s Day! The access to the room was via a ramp from the desk area. Very steep for handicapped people with walkers or wheelchairs. Had to brake going down hill. When leaving had to get help from the front desk to go up the ramp. The thermostat was hard to operate, would not stay on temperature selected. There were no directions next to thermostat. I had to set temperature about three degrees below the desired temp inorder to get the ac to operate. I am a retired electrician and understand the operation of a thermostat, but this one did not properly operate!

Very nice

We stayed here in a family trip and found the service to be friendly and the rooms to be clean and comfortable, though a little weathered, especially the bathroom where ceiling was collapsing in over the shower and the base grout was a bit moldy. The beds were comfortable with plenty of pillows and a cool QR scan to get more towels etc. The negative; They charge a set rate (I think it was $15) to self park in the small lot out front, but they are sure to tell you that the lot is not patrolled. We also went out on a small rear patio and our cards would not re-open the door so we had to walk around the whole back of the hotel. It was dark out and a bit sketchy. Lastly, we were on the second floor and a door to the outside stairs was continually propped allowing anyone off the street or from the (unpatrolled) parking lot to enter our floor at any time.

Properly is clean and the front desk Theresa is nice and friendly . I will give rate her a number 10. I will surely be back again in Voco . Thank you .

Very comfortable. Friendly.

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