Hilton Garden Inn Kampala

Location and clean room

Noise every where . No place to sit in the lobby . The terrace outside was very dirty . Food could be better..

Customer service excellent

Could be more secure because there are some people that come into the building and sit around the bar when they are not actually guests in hotel

We had a wonderful stay at this Hotel even Members of Parliament attendeding the inter-parliamentary games has a great experience so. We also did our team laundry here and it was fantastic.

The hotel has a couple of positives worth mentioning: the shower has good water pressure, and the mattress was comfortable enough for a decent rest. Plus, it’s conveniently within walking distance to a mall, which makes getting around easy.

Unfortunately, the negatives are more noticeable. The place feels really aged. Different types of wallpaper are peeling off the walls, and there are moist spots that suggest long-term neglect. Bathroom floor tiles are loose, and since there’s no shower curtain or door, the entire bathroom floods after a shower. Dust was everywhere in the room, making it clear the cleaning hasn’t been thorough for a long time. The air conditioning filter was filthy, emitting a bad smell whenever turned on. The carpet was so dirty that after just 30 minutes walking around in white socks, they were completely black. It was unhygienic and unpleasant. Noise is another big problem. There’s no soundproofing at all, conversations from the corridor are clearly heard inside the room, and neighbors’ voices even come through in the bathroom. Doors slam loudly and don’t close quietly. The TV is unreliable: Channel One was stuck on loading, other channels either had no sound or no picture. The constant “I am sorry” from staff felt empty considering these ongoing issues. Adding to the frustration, the reception tried to charge me again for the accommodation at checkout, even though payment had already been collected on arrival. Security checks were inconsistent, ignored for the first two days, then suddenly strict on the last. What really stood out was the Wi-Fi policy: free Wi-Fi is only available if you sign up as a Hilton Honors member. In 2025, this feels outdated and inconvenient. Forcing guests to join a loyalty program just to get basic Wi-Fi access is not guest-friendly. Overall, this hotel is not worth the price. It feels like they’re relying solely on the brand name plastered on the building, assuming people will pay regardless of quality. Honestly, smaller private hotels often maintain better standards than this chain. This place is poorly managed and in clear need of serious updates and better oversight.

The food, staff and cleanliness of the restaurant

None I could think of.

Location is good but too dark

The poking area, entry and exit very tiny

The Staff were so friendly, any issue if we call reception, they send immediately and fix it. The Indian food they serve were really good. Wifi speed was also good. AC was good too.

Only thing I felt bit difficult was the bathroom, bit small, so they had to place the bath gel & shampoo dispensers in an inconvenient place near the exit & far from shower - this could lead to chances for slipping due to spillage of soap & shampoo on the exit step, may be this can be planned to fix it close to shower,