Nobu Hotel Los Cabos

Samuel was so kind upon arrival helping us with baggage and during check out! Salvador our concierge was also responsive and helpful during our stay. A few things I would like to point out is that they never mentioned the pool table, ping pong table or other little amenities on property we would have liked to use. I also wish they would ask if we would like a tour of the property we didn’t see where the pickleball courts were or anything. The staff is extremely kind and the pools are clean another downside is 44$ taxi every time leaving the site as uber is not allowed onsite. The nobu restaurant was definitely our fav meal and property is extremely clean and quiet

The staff is the best in Cabo for ultimate Cari Ng service. The buildings are like new, with clean pools, excellent top tier food priced high, with the best toilets in the residences.

Beautiful resort. High level of service and wonderful amenities. The rooms were well appointed and quiet. The resort staff keeps the common areas immaculate. Pools have many umbrellas if you’re looking for shade. The cuisine everywhere in the resort lives up to Nobu standards.

I liked the aesthetic and the staff was very nice.

A few things actually: 1) They say they have an adults only pool except there were kids. All the pools had kids and the kids were also in the jacuzzi. Very disappointing. They don’t enforce the no kids policy in the adults only pool. 2) we were there for our mini-moon and they gave the room below ours to a family with 3 kids all the under the age of 7. We woke up at 6 am to these kids screaming at the top of their lungs. I was really to check-out day 2! 3) Nobu restaurant doesn’t have the same quality as Nobu NYC or Nobu Malibu. 4) Muna and Pacific restaurant were such a disappointment. Their food tasted bland and disgusting for the price we paid. Though I will say that pacific had really good desserts. 5) We paid extra for breakfast only to find out that it was fruit, juice, 2 pastries with only one cup of coffee. No refills? That’s a scam right there, let me tell you that. How does breakfast not include protein. No eggs?? Just sugar and carbs. 6) You can’t call an uber to go the city, you have to use their service which costs about $40 one way. The hotel is so far, had I known I would not have picked it especially since the beach is also un-swimmable. 7) we also got forced into buying another package so unfortunately we will be visiting again. I’m not looking forward to it. They try their hardest to sell you their time-share but say it’s not one. It was our first full day and we really did not want it. 8) the cafe in the lobby tastes horrible. I paid $10 for an iced coffee and I wish I didn’t. 9) we also realized that Nobu franchised his brand to the developer, this place does not provide Nobu quality.

A great experience - excellent staff - wonderful restaurants/food - no need to leave the resort- everything is there at hand.

An exceptional experience at Nobu from start to finish! Our group of eight had an amazing stay. The service was warm, professional, and incredibly attentive. Every dish at the restaurant was beautifully prepared with fresh ingredients and unforgettable flavors. The atmosphere was elegant, relaxing, and perfect for our group. A very special thank-you to Senen, who took such great care of us throughout our stay — including helping prepare the watch pickup for us today. Your thoughtful support and attention to detail made everything smooth and truly memorable. We enjoyed every moment and can’t wait to return. Highly recommended!

The hotel is fantastic! we had a great time the food was excellent, great choice of restaurants our « guide » Salvador was keen and readily available on helping us choose the right restaurants, activities, car rentals etc

For a five-star resort, I was profoundly disappointed by several aspects of our stay. From the moment we arrived, the hospitality and attention to detail fell far short of the standard we expected. While we observed other guests receiving welcome drinks and towels, we were not offered anything. We had been assured in advance that we would receive early check in, yet upon arrival at 1:00 PM we were told no rooms were available and the front desk could not determine who had promised us that accommodation. By 3:08 PM, we still had not received any notification that our room was ready. It was only after I personally approached the desk that anyone began investigating the delay. Once we finally checked in, the room itself was beautiful, but certain areas of the bathroom appeared molded, which was disappointing and concerning. The following day, we encountered what was arguably the most alarming experience: we witnessed mice near the waterfall closest to the residences. When I raised the concern, I was told that “rats are normal in Mexico” and was then compared to “turtles and whales.”The comparison was absurd, and I found the dismissal shocking. At a luxury resort averaging nearly $1,000 per night, on top of $300–$400 daily in dining costs, I expected at least acknowledgment, if not corrective action or reassurance. There was no apology, no compensation, merely, “We’ll notify maintenance.” The response was incredibly disappointing. Service issues continued throughout our stay. Our concierge was rarely available and not on property. He assured us he had secured dinner reservations, only to message us 20 minutes later to say they were no longer available. While he was slowly attempting to resolve this, we walked to Muna on our own to see if they could accept walk-ins. Oddly, despite having been denied a reservation, the restaurant was nearly empty, with only six tables occupied, and we were easily seated. Ultimately, we chose to dine elsewhere. On our final morning, we enjoyed breakfast—the food was excellent, but even departure was unnecessarily stressful. Although our scheduled pickup time was 9:47 AM, we were called at 9:23 AM and informed our transportation was leaving us. This was especially frustrating since multiple check-in points exist before reaching the property, and the bell staff typically calls once transportation has arrived. Throughout the entire trip we were notified appropriately until this moment. It felt careless and almost intentional, which was upsetting given it was the last memory of our stay. Overall, the aesthetic of the hotel is stunning, though it has an oddly eerie feeling as you rarely see many guests at once. Unfortunately, the service was far below luxury standards. Several front desk employees behaved dismissively, even condescendingly. I can’t help but wonder if we were treated differently because we booked through Delta Vacations instead of directly through Nobu. What was meant to be a celebratory birthday trip for my soon to be husband turned into a major disappointment. I genuinely expected a far higher level of service, professionalism, and hospitality from a resort of this caliber.