Extended Stay America Suites - El Paso - Airport

Rooms were not kept up and doors were dirty and things just very worn out and outdated . Shower was not working properly

Elevator was very helpful. Staff was couteous. Check in and check out was seamless. Laundry room on site!

My tv didn’t work so maintenance replaced it with a dusty one. Garbage had not been emptied under the sink so the gave it to the maintenance man to empty it for me. Water on the floor in front of the refrigerator and the maintenance man had cleaned some filter that was clogged up but he cleaned up the mess. I normally stay here while in El Paso but this time it was not good. On top of all that the fire alarms went off at 5:49 in the morning. No staff came out to tell any of us what was going on. After more than 15 minutes I called office and was told we needed to be out of our rooms. All the guests were across the parking lot on the curb. No fire trucks even came. I just went back in my room, grabbed my stuff and left

Just wasn’t cleaned in my room thoroughly

Very nice and comfortable. Staff very professional and courteous.

So far nothing.

Good size room and Hot water.

Location is a little dark and hard to find. Lots of night time neighbors.

Clean comfortable fresh smelling

Nothing