Best Western Denver Southwest

Facility was in a remodel so had issues with getting around, but I think it will be better when finished.

The WiFi info was incorrect/inconsistent. There was a laminated info sheet in the room that said one thing and matched the room key cover. That network was not an option and the unsecured/no password guest network said “not trusted”. The same info sheet also stated copies and faxes were complimentary at the desk, but was told I would be charged $1/page. I saw that the pool was “heated and opened year round” online, yet it was actually closed for the winter. There were renovations taking place and they didn’t clean up the hallway or stairs after themselves. There were sharp pieces of wood and screws laying around. My room was upgraded, but the info sheet should have been pulled from the room or the complimentary printer availability should have been honored as it was the information posted in writing. The cable tv channels worked, but when I clicked on Netflix, it said the tv wasn’t on the network. They did provide 2 bottles of water at check in which was very nice, and the updated room was pretty nice with blackout shades. The overall decor was very outdated in the common spaces and the front desk staff used the new owner/mgmt as the excuse for the discrepancies I came across and didn’t really “put the guest first” or have the mindset of “the customer is always right”. I’m not one to normally leave this type of review, but I felt like my concerns and issues were ignored and brushed off in a way that was off putting. In my opinion, you should close while doing all renovations and reopen when the hotel is ready for business as a whole. It was definitely just ok and not too expensive, yet only a tiny bit cheaper than newer hotels in close proximity. The bed was comfortable but the pillows were not great. The soaps and shampoo, etc could be a bit better, but there was a fridge and microwave which was also nice. If I stay in the area again, I will be staying somewhere else. At least until their renovation is complete and all info is correctly posted across the board.

Breakfast lay out is a mess and disorganized.

Breakfast was disappointing. Each morning we had to wait while they cooked eggs and meat.

Price

When I walked into the room it smelled like dog pee and the heater didn’t work I called the front desk he said turn it on it’ll kick on as I got settled in I waited and it never kicked on so I called him again he said he would move me so I moved to the room next door and as I was resettling in he called me from the lobby and let me know it works and it kicked on but it never did for me so I don’t know what was happening

No