Renaissance Brussels Hotel

An atypical representative of the Marriott chain. A shabby and dirty hotel where the concept of service seems completely unknown. Breakfast consisted of warm, softened fruit that had been sitting out for too long, empty water pitchers and serving trays, and poor-quality ingredients. I rarely leave breakfast unfinished, but in this case I had no choice. The room was spacious, but the overall impression — right down to the dirty windows was dingy and unkempt. Avoid this place and pay a few dozen euros more for proper accommodation.

Gut sortiertes Frühstück, freundliches Personal, ausgezeichnete Lage, großartiges Bett, ruhiges Zimmer, sehr komfortabel und sauber, richtig zum Wohlfühlen

I rarely leave negative reviews, which is why this experience was particularly disappointing. I’ve been a loyal Bonvoy member for years (previously SPG) and this is genuinely my first negative review in over 14 years. I booked and specifically reserved a king room. Instead, I was placed in a queen room. I even had a screenshot at check-in showing that I had been assigned a queen room, and I raised the issue multiple times throughout my stay. Each time, I was essentially brushed off, only to be told at checkout: “Why didn’t you ask for a king?” I did — several times. That was the most frustrating part of this experience. Had I received the room I actually booked and had confirmation for, I likely would have given this hotel 5 stars. My issue is not that the property is older. I had already read comments mentioning dated rooms and thought I could overlook that. And to be fair — if you enjoy vintage furnishings, this hotel has all of its 1980s décor intact for you to appreciate, including aging carpet and plumbing. The age itself was not the problem. The restaurant staff deserve 5 stars. They were wonderful. Housekeeping also deserves 5 stars because they clearly work hard and do a great job with the tools and rooms they’ve been given. They maintained the rooms well despite the property itself feeling tired and overdue for updates. What made this stay so disappointing was spending several days in the wrong room despite repeatedly bringing it to staff attention, resulting in much of the stay being uncomfortable. Afterward, I stayed at a Hilton, and it was honestly a relief: the room was clean, updated, and — importantly — it was the room category I had actually reserved. The lowest point of this stay wasn’t the older rooms; it was repeatedly raising a legitimate issue and feeling dismissed rather than helped. I am going to explore other bonvoy properties next time. Wish I had done moxy, I do not like that they are not full service but room is more important to me than service level. Buyer beware and please review photos prior to your choice.

L'ensemble, chambre, emplacement pour ce que l’on devait faire.

La caution de 50€ récupérée dans 48h Personnel très désagréable au déjeuner, dont le superviseur et aussi le personnel de contact à l'entrée pas vraiment au top et personne ne parlant le français.