Austin Southpark Hotel

The bed

Poor lighting. No restaurant no Jacuzzi didn't live up to the accommodations the company advertised

staff was very respectful

room was extrimily dirty with a lot of dust which made impossible for me to sleep with allergies, and also there was a dead roach on the room floor.

Balcony

The shower was clogged paint chipping all off the bathroom ice machine out and we where in the 7th floor and have to go to front desk for ice

Location wasn't horrible. It's easy to get to and from the freeway and very close to S. Congress and not so far to Austin downtown itself. The lady who check us in the night we arrived was very nice, however the girl who checked us out didn't even ask how our stay was. I assume she knew it was not great. The only real plus side was that the AC worked well.

The hotel is completely outdated. It says it is a 4 star hotel, when in reality it is probably more like a 2 star hotel at this point. They are renovating the hotel, but do not indicate this when booking, which means that you have to deal with construction noise from 7am-7pm. The lobby was nice, but as soon as we got off the elevator, you could smell the old cigarette smell from the 80s. The room was no better with the smell or decor. The wallpaper was peeling, the bathroom is not up-to-date and DEFINITELY not okay for handicap people. I was traveling with my elderly father and he could not shower in the two days we were at the hotel, because he was afraid of falling in the shower. When I asked about a handicap room, they told me they didn't have handicap options. I assume this is something they will be doing in their upgrades. The sheets were a bit dirty and the mattresses need updating. Additionally, there are stains on the furniture, the curtains didn't work well, and no upgraded plugs for electronics like you see in all hotels these days. I know they are working on this, but it would have been nice to know this PRIOR to booking the hotel. They really shouldn't be booking the hotel if they are doing this upgrade at the same time. As a Hilton affiliate, they can afford to close for a month or however long it takes to make guests feel comfortable. We did not eat at the hotel, so I have no idea whether the food or coffee was any good.

Staff was excellent. Food was good.

You advertise such a nice pool, and that's why we booked this hotel. Once we check in, we are told the heater is broken on the pool. So that was a big disappointment.

Great location and nice staff