Best Western Celina

Our one-night stay in room 213 was adequate, but two issues made our experience a negative one. First, the air conditioner sounded like a squeaky door shutting every 30 minutes, which was scary to wake up to in the middle of the night. Our biggest frustration, however, came at checkout. We discovered two pending charges on our account—$198.44 and $248.44. We were told this was a new hotel policy and that we should speak with the manager, Jackie, to sort it out. When we approached Jackie, she was immediately defensive and hostile. I had to interrupt her twice to explain that we weren't upset with her, but just wanted to ensure we wouldn't be charged twice. Her snippy and unprofessional response was shocking. Other guests stared, and my husband and I were baffled by how we were being treated, especially in front of our two young daughters. We ultimately left without any assurance about the $446.88 in pending charges on our account. While we understand people have bad days, this treatment was completely unwarranted. We will be staying elsewhere on our next trip to the area.

We stayed at the Best Western for one night. Check in was easy and our room was very clean. The air conditioner sounded like a creepy squeaky door each time it turned off (roughly every 30 minutes) which was scary when we were sleeping. Check-out, however, was frustrating. Due to new policies in place at this specific Best Western, they preauthorized the first (only) night and then proceeded to charge us for the night. On our online banking, we could see two charges for the full amount pending. When we questioned the staff at the desk as to why it appeared that we were being charged twice for a one-night stay, she (a manager) got very defensive and upset. I stopped her twice during her rant to explain that we weren't mad at her...we just wanted to understand what was happening. Her bedside manner (ie - social skills) was lacking and she wasn't able to 'read the room.' Other guests were staring at us as they walked by as if we were the ones causing a scene. My husband and exchanged several looks, unsure of how to respond to her behavior. I completely understand that she may have been having a bad day, however, we did absolutely nothing to trigger the reaction we received. We ended up leaving without a resolution and were made to feel as though we were a burden for asking clarifying questions. Now, we are left with nearly $500 worth of charges that we have to figure out with our bank.

Close to shopping and restaurants

Liked everything except noise level

Very clean, comfortable, friendly

We always love our family trip to Celina. We come once a year either 8 or 12 of us. Always have a great time and love the staff

easy access to restaurants, easy parking, great staff, nice rooms, surprisingly nice for a Best Western