InterContinental San Antonio Riverwalk by IHG

Property was beautiful, my only complaint was they said we had a $20 daily credit for laundry, we tried andrhey took our dirty clothes and never washed them, had to get dirty clothes back after waiting 3 days, so the $60 credit was a scam as far as I am concerned.

Regret choosing this as the place to do a staycation. The pool area was disorganized, have to go into High Praise to order because never got service outside. The service at High Praise was horrible and they knew nothing about the alcohol. There was 4 people taking orders and no one took our order till 15 min later. The server knew nothing about the credits we had and the alcohol recommendations. Great kid, but seemed like he was new and knew nothing about being behind the bar. Was never told we needed reservations for the restaurant, the wait was 45 min, but was told we can order to the room but would be 30 minutes till food arrived. We waited for over an hour to get the food and nothing. All in all very disorganized placed, staff members knew nothing about the hotel and its offerings, and bad communication overall. I will give credit to Deco bar guys they were amazing and rose belly cafe!! The person who checked us into the hotel was great as well! Will I ever stay here again no, its unfortunate because the facilities are nice looking and room was cozy, but service was terrible and not willing to go through that again. Will continue to be on the look out for a good staycation hotel and where to point outside visitors too.

Staff was friendly and the room was clean!

We were welcomed and wee taken care of during our entire stay!

We have stayed at a couple of Intercontinental hotels in the past and had a better experience. Bathroom was not clean, tub was dirty, sheets had hair under it and room was mask with air freshener that bothered me for the entire time we were there. Valet was expensive for a hotel that’s surrounded in not the best area if downtown. Room service closes early which was the last straw. Weekend and it closes before 11pm

Very friendly clean

The room was great. A little warm at night. The pool was not impressive. There was towels, empty beer buckets, and empty glasses. The bar at the pool was not attentive.

The intercontinental is such a nice hotel! Friendly staff, beautiful property, we love staying here!

Clean, friendly staff recommend

Very nice