Santa Catalina, a Royal Hideaway Hotel - Gran Lujo

Petit déjeuner bien . Hôtel parties communes et jardins très bien

La chambre soit disant suite de luxe était très décevante . Sûrement la plus mal placée . La terrasse donnait sur une autre terrasse . Beaucoup de vis à vis et du bruit .

Très bel hotel. Wellness center superbe. Magnifique parc. Piscine incroyable avec un très beau service. Marbres magnifiques. Chambres et lits confortables. Très belle salle de bain... mais pas de baignoire... mais douches géniales ET faciles à opérer.

Ni les bouteilles d'eau ni le café dans la chambre n'ont été remplacés à partir du deuxième jour. Le petit-déjeuner au bar était très quelconque ce qui ne nous a pas incité les autres jours à prendre le buffet ni a essayer un restaurant même s'il est étoilé. Le personnel est poli, bien élevé mais pas chaleureux comme on pourrait attendre dans un un hotel de cette catégorie. L'opération de l'électronique des chambres nécessitait une formation d'ingénieur :-)

De locatie ivm vertrek cruise

De kamers erg klein voor de hoge prijs

Niezwykle dbałość o szczegół architektoniczno wizualny. Kompozycje kwitowe rzadko spotykane w europejskich hotelach. Atencja dla historii obiektu. Dobre śniadanie. łrzepiękne otoczenie i doskonała lokalizacja

Serwis housekipingu w zakresie timingu. zbyt późne sprzątanie pokoju. W pokojach oszczędne oświetlenie co do natężenia światła.

Tout était PHÉNOMÉNAL

A palatial hotel in the centre of the city. Booked this last minute due to our holiday to Madeira being cancelled. Had half an hour on the airport to make a decision so not really time to research. Near a Marina with lots of restaurants they said - sadly not the picturesque harbour we had anticipated but more of a modern industrial port! To be fair there were a few pretty good restaurants along there. The hotel is very impressive on arrival and we were welcomed with a glass of Cava. Sadly the deluxe room we had booked was not really deluxe at all but the staff very kindly showed us several other room choices and we settled on a disabled room as it had much more space and was in the same category. Very grateful for the extra space as I ended up living mostly out of a suitcase on the floor as there were only two tiny drawers in the room. Staff quickly provided us with extra coat hangers so at least we could hang more clothes. The quality of the towels is excellent - always the sign of a good hotel. I did rather get the feeling that this was more of a business/events hotel rather than a holiday getaway. The pool area is very nice - but heated? I don’t think so. Plenty of sun-beds and not too busy. The male pool attendant was always cheerful and helpful. The staff are very pleasant and professional . Our thanks in particular to head of PR - sorry don’t know his name - who looked after us admirably and was most helpful. Also to the staff at the Sunday jazz brunch which was the highlight of our stay! Be sure to book it before you arrive as it’s quite hard to get into. Reception and concierge are both very slow - seems they might be understaffed and we had to wait a long time for attention particularly at the concierge. That being said they were very helpful in booking us a couple of trips out which were wonderful. The location of this hotel is probably the biggest downside. Walks in either direction are just not pleasant. One way takes you to the old town which is ok once you get there, and the other to a very commercial beach. Breakfast was amazing with plenty of choice. A little disappointed that the hotel insisted on charging us a €30 late check out fee even though I requested the decision to be escalated. The cocktail bar on the ground floor is lovely - be careful they free pour the drinks! The roof top bar is also nice but can be a little chilly. Overall a lovely stay but perhaps not the best location for us.

This is a beautiful hotel, the staff are charming and the breakfasts are excellent. However we had a very miserable time and will not return. Unfortunately we had bad weather with a storm so most evenings we had no option but to sit in our room. The indoor bar was very small with only about 7 small tables which were often reserved. The rest of the seating with a piano was outside the front door open to the elements or two small tables inside either side of the open door. There is no other seating in the hotel which was very strange. We ate in the Bodeguita restaurant for three evenings but as there was limited seating inside each time we had to sit outside huddled in our coats. Often we had to wait for breakfast as there wasn’t sufficient seating inside. The hotel is situated in a dismal area next to a working harbour where there are a few places to eat reached by a very busy underpass. The gardens outside are in fact a public park and very noisy. Even the rooms were disappointing as there was no adequate storage with only two small drawers so some of our clothes had to be kept in a suitcase This wasn’t the five star experience that we expected..