Hilton Chicago

I worked with Nush & Aida with Hilton grand vacation and they were AMAZING. And Aida helped me take advantage of the promotion

Aida/Nush with Hilton vacation explained the honors promotion. They gave great details of the promotion.

Always a great experience. Troy was exceptional, answering questions and making us feel at home. He was also great talking Hilton Honors details with us.

Carsarva H. at the front desk gave my team amazing service upon arrival . Personable , attentive , and knowledgeable. The hotel was extremely at the time of our stay, but she made us welcome .

I can't say enough good things about Caresara H. at the front desk. From the moment we arrived, -She was incredibly pleasant, welcoming, and professional. We were pleasantly surprised that our room was ready early, and she made the check-in process seamless.

Nya at the front desk was fantastic! She went out of her way to assist me with my requests, and because of her excellent customer service, I highly recommend the Chicago Hilton. Later, the conference room staff was also outstanding. Extremely clean restrooms throughout the 2-day event, which was impressive!

Ashley has a friendly personality. Very kind, helpful person. Cleans well and smiles a lot. Great vibes.

Thays is an awesome ambassador and helped make my time delightful.

I booked this hotel as it was one of the few options available to me while I was attending the world's largest cancer conference, held annually in Chicago. I am a Hilton Honors member and generally prefer Hilton properties, but I was disappointed with the service and the amenities at this hotel. On the night I arrived, one of two beside lamps had two bulbs that both needed replacement, and when I was taking a shower I was dismayed to find that there was no bath gel at all in the dispenser -- after I was soaking wet, of course. I got out of the shower and slopped across the floor to get some hand soap from the dispenser by the sink. That evening I texted a "guest experience" person who had contacted me to ask how my stay was, and I told him/her about the problems, assuming they would be fixed by the time I returned to the room the following night. Wrong: neither problem had been resolved. I called housekeeping, and in a short while Harry T, an electrician, came in an changed all the bulbs in the room, and he offered to get me the bath gel that I needed as well. He was very friendly and helpful, and a shout out to him. However, on another night there were no washcloths in the bathroom (I use at least one for showering), and on yet another night my room had not been serviced at all. I realize that these are "First World" problems, but I was shelling out a lot of money for this room, which, by the way, was ostensibly a "high floor superior room." What's the alternative? A "low floor, inferior room?" I have stayed at other Hilton properties in Chicago on previous trips, and will try to avoid the Hilton Chicago in the future.

Breakfast menu was really good.

Prices too high per night, over $800?