La Quinta Inn by Wyndham Albuquerque Airport

The staff was nice

It was a maze to get into areas were rooms where at. Don’t feel safe at all. Bathroom very small and towels are about 100 years old

The breakfast was gone by the time I got to the dining room. The mattress did not fit the bedframe. The pillows were dreadful. The room was dark and gloomy on the corner of two major freeways the external walkways to the room were full of litter. The fridge was not stable in the room. I had arrived at midnight a very nice agent assisted me to my room. I immediately said it smelled of smoke. He said there was no smoking in the hotel the next morning when I saw the degree of dirt in daylight. I complain to The Manager who argued with me that I should've reported the night before it was not visible at night. I had booked a Shuttle to take me to the airport. See Manager argued again with me when I asked why it wasn't leaving, but I didn't inform him that I was going on the Shuttle. I've never dealt with such a dreadful hotel in my life or Manager with so a few people skills it was appalling.

I've listed these things above. The mattress does not fit the bedframe so you hit your legs on a steel frame every time you try and get into the bed. The pillows are dreadful. The room smells for smoke. It's too dark and the exterioris dirty.

Close to airport

Hard to get to at end of bldg

The motel was up to date and modern. The bathroom was a little small but very clean. The beds were comfortable and clean.

Location to the airport. Shuttle very prompt and courteous; they also picked us up from car rental drop-off.

The tub/shower drain was very SLOW. We thought at first it was clogged.

I am so disgusted and disappointed. I drove 11 hours and just wanted to relax. Both rooms they put me in were filthy and smelled like cigarettes even though it’s a nonsmoking room. I wiped the floor with a rag and it was black as if they never mop.I tried to get a refund and had to contact Expedia for it so I had to wait 15 minutes for an agent and the man at the front desk told me I had to get out the room so they can put someone in it and asked if I touched anything so they can reuse it!!!! The man at the front desk said his manager said I’m not getting my refund if Expedia calls. I have two kids and it’s late! I wasn’t even there for a full 30 minutes. I was trying to speak to his manager he told me no he’s not available for me only him. I tried to book another room since they moved me twice already. Then the man wanted us to sit in the room while he cleaned it. Why didn’t you clean it before we got there? I don’t want a man we don’t know in the room with me and my kids. Worse customer service ever. With everything goin on with these viruses you would think they could use a little bleach and clean the room and provide clean towels.