Outbound Mammoth

Great place!!

I have stayed at this hotel a lot, and the new updated venue is a lot nicer than it used to be. A lot of upgrades to the hotel inside and out. The older part that I usually stay in, could use an upgrade still. The rooms I usually get look the same. All in all its a nice place to stay for extended time as long as you get the upgraded suite with the kitchen. Also close enough to walk to other restaurants, or drive if you like.

The shower was not laid out well. The shelf where the bottles of shampoo, conditioner and body soap was very high. I am 5'4" and the shelf was even with my head. I was unable to pump the body soap onto my wash cloth. I had to set the bottle on the floor of the shower. The water pressure was very low. I didn't wash my hair because it would be too difficult to rinse it. The sink was one of those trendy glass bowls sitting on the counter. Again at my height it was awkward to lean over the bowl to wash my teeth, etc. In the bedroom there was only one plug to charge phone, watch, iPad. There was another electrical plug in the bathroom but because the sink was awkward to use there was a lot of water splashed near the plug so it wasn't safe to charge items there. The was a safe in the room but it was on the top shelf of the closet and I couldn't reach it. Not sure why it was so high. Great location and pet friendly.

Everything closed in a Tuesday. Smoke alarm low battery at 1am meant changing rooms.

I'll start by saying the location is good and the rooms were clean. Now the issues started to arise when the TV stopped working, or was unable to connect to the network to basically be able to use the TV at all. So I attempted to connect to the wifi using the password they provided and it never connected. After I realized it wouldn't connect, I attempted to call the front desk with the phones in the room, but the phone didn't work either! After attempting to get the phone to work, I realized that wouldn't work either so I called the front desk from my cell phone, and no one answered! So after none of the amenities I paid for worked, I decided to walk to the front desk which I had to wait 15-20 minutes before getting any help because they were dealing with ANOTHER ISSUE with another guest (booking I believe). After I told the guy at the desk the TV or phone wasn't working, he said the internet wasn't working for him either which is strange because he was able to help the person before me with something that most definitely needed internet. So he just apologized and didn't even offer to fix any of the issues. He also never followed up so overall I felt unvalued as a customer.

The property had a comfortable room but was obviously older with some updating. What made it outstanding was the amenities - lawn chairs facing the mountains, a lounge area with a fireplace and wine bar, ski/bike rental on sight, top rated food truck on property

Property is beautiful with so many nice touches. Really enjoyed the crepe hut in the morning. Special mention to Chris C in bar sierra for excellent service and super helpful with recommendations for our road trip. Would love to have had more time here!!

Very kind and helpful staff.

Great vibe at this resort. Outdoor areas welcoming and very well maintained, loved all the fire pits, so dog friendly. Staff was excellent every person encountered was engaging.

Hotel is well located in Mammoth, staff were reasonably friendly, grounds are well kept. VIP perk is poor.