SpringHill Suites by Marriott Nashville Vanderbilt/West End

Location

Breakfast

Facilities were great as was the hospitality

Paying $35.00 a day for parking which was not protected at all because of construction on going anybody could park there, there was no need to charge for parking.

Staff was very friendly and helpful.

Breakfast was average

I liked the location and the room was comfortable and clean. Breakfast was good.

Check in is at 3pm according to the website. We arrived at 3pm and were told the rooms were not done yet and to give them 5-10mins. No big deal, we could spare 10mins. 30 minutes later we asked them for an update because we had reservations at 4pm and were told by the lady at the desk “well it’s not 4 yet.” excuse me?? so rude and we did not get our key until right at 4pm so we missed our reservation which was one of the main reasons we were even traveling to nashville. If they would have been honest about it being another hour we would have just gotten ready in the car or the lobby bathroom and there wouldn’t have been a problem. really disappointed in that employee. and it wasn’t just us waiting, there were 3 other groups that had to wait on rooms to be done. i understand things happen but be honest and don’t be rude to your customers.

Having never been to Nashville before, we were happy to see we were in a great location! The facility was clean, comfortable, and had a great staff- Very welcoming and helpful!

No complaints. We were satisfied with our stay!