Crisol Vía Castellana

Staff is ok but could improve becoming more friendly.

It was fine, the only problem is the check in, it was too late, we arribe around midday expecting to get the room, leave our staff, prepare our things to go around the city but it was only available from 2 pm, which i know we should have checked previously, however for a hotel to do check in's so late it's a bummer on a 3 day trip. Besides this, everything else was fine and according to a good-hotel standard we were hoping. We were satisfied with everything

The buffet breakfast was terrible!

Fantastic hotel , great staff , great quality

The front desk staff were really good but let down by a slightly tired hotel room. Everything was clean and tidy, but some of the furnishings and fittings in the room (322C) need updating.

I was assigned a room that had not been cleaned. Finally the one I took had very poor noise isolation from street.

Breakfast wasn’t worth the price.

Location near the metro and my meeting location.

The Hotel is good but quite old and far from city center

Overall, I was sadly disappointed with my stay. The photos that were listed did not show the older look that was very apparent when coming to check in. The smell of the place was old and smelt like mildew. I did take into consideration that it may have been a renovated building but the smell was a bit much at times. The staff spoke little to no English and to me that was a deal breaker for extending my stay. I expected some language barriers but trying to eat breakfast, go to the bar or needing room service of any sort was next to impossible due to the language barrier. On top of that they double charged my credit card for the room and fees for each night after they asked that I pay for my room and all fees at check-in. I tried to call the next day after I checked out to clear up the matter and I was told to email my concern due to the language barrier. I still have not heard back from anyone.