Highland Base Kerlingarfjöll

The property is located in a beautiful location. The geothermal pool was fantastic and the hiking trails offered spectacular views of the surrounding mountains and glaciers. The hotel itself is also beautiful. The rooms are nicely appointed and have a warm, yet modern feel. However, the service was not quite what I hoped it would be. The staff seemed overwhelmed with guest requests at times. I think this is likely due to being slightly understaffed and management not clearly defining the roles of various staff members. For example, it was never clear who to talk to about checking in/out or dining arrangements. With strong management and perhaps just one or two more staff members, this hotel could be a five-star experience.

A tranquil resort in the heart of Iceland, uniquely blending the charm of a Greenlandic town with beauty of the Kenyan wilderness. Pros: -Rooms: Clean, scandi minimalistic, spacious, with view of area. Baby-friendly & equipped with bathrobes. -Breakfast: pastries, juices, milk /alternatives, fruit salad, falafel, cold meat, cheese, vegetables, oats, beans, sausages, bacon, egg, yogurts, and cereals. -Afternoon Treats: Complimentary coffee/tea & pastries from breakfast -Staff: Allergy-aware chefs and helpful staff, especially Dayyan -Amenities: High chair, strong shower pressure, hot baths, and tunnel connecting buildings and baths -Lounge Views: Stunning views on clear days -Fair Service: Staff responsive to issues -Extras: Complimentary tour and promising lunch menu (we didn’t have experience either) Cons: -Accessibility: No elevator to lower ground rooms in next door building. -Room Features: No cot, subtle room numbers (someone walked into our room), lack of luxury touches, limited amenities (no luggage space, hanger area, chair, coffee table, TV, fridge; tiny bin; few hooks). -Quality Issues: Loose bathroom light switch, streaky windows. -Patio: No furniture, obstructed view by boulder wall. -Dinner Buffet: Limited selection, very poor value for price. -Customer Service: Rigid early check-in policy despite having a baby. Despite these issues, the visit felt like a retreat & a unique experience, though the high price could be better justified with additional touches.

We loved our stay, complimentary breakfast and the hot spring facility provided by hotel. We would stay there again if we go hike in Highland.