Holiday Inn Express & Suites - Atlanta Downtown by IHG

Very clean

The parking area

I was only there for a few hours really due to different circumstances with traveling but the breakfast buffet was a nice set up with decent food options. Nothing remotely gluten free or free of cross contaimination if that is something that is important to you.

I told them I would be arriving late, around 11, they confirmed there was no issue. When I realized that I would be arriving around 3AM instead, I communicated that as well and was told it was no issue. When we arrived, the staff on site was less than pleasant and the room was canceled for no show. After that was resolved- I was charged $100 for incidentals that I wasn't aware of there being an additional hold on my card for. There is no street parking or no free parking for the hotel. You can either valet and pay $40 nightly or park and pay at a garage around the facility that is slightly more affordable.

Do tratamento dispensado pelos colaboradores. Fizeram a diferença!

Nada

Da atenção e atendimento de todos os colaboradores. Realmente, fazem a diferença no trato com os hóspedes!

Não.

La ubicación para recorrer la ciudad es ideal

Podrían mejorar el aspecto de la recepción. No esta mal , pero no es la foto publicada

The room was great! 2 bedrooms, 2 bathrooms and a pull out sofa. Beds were comfortable and the room was clean and spacious. I would definitely stay here again. We were there to visit the aquarium and this was a great location for anything going on downtown. Valet parking was great and we had no issues "calling" for our car. It was there in minutes.

It's downtown Atlanta and the entrance to the hotel is literally on a street corner. Before we could get our luggage out of the car and inside, we were approached by a guy asking for money. It was late when we were checking in and being 2 women, it was not an ideal situation. We never had any other issues.

If I could give this hotel a negative rating I would

I booked this hotel 6 months in advance and paid in FULL prior to arrival time for check in and they said there was a "Glitch" in the system and gave my room away to someone else. They did not compensate me by providing another room of equal or larger size. They offered me a smaller room and stated they expected me to pay the same amount I was charged for the LARGER room. They refused to accommodate me or refund me. They charged me the cancellation fee after I ended up leaving to stay at a different hotel.