New Life Hotel - Da Lat

C'était tellement vivant et romantique ! Le petit-déjeuner aurait pu être un peu plus varié, mais dans l'ensemble, c'était quand même une expérience agréable.

The hotel arranged an airport transfer for us, which was very convenient. Could improve the bathroom amenities.

Clean, tidy, and close to most attractions. My only complaint is that the coffee at breakfast was always cold.

J'ai apprécié les grandes fenêtres de la salle à manger donnant sur la ville. La salle elle-même était correcte, quoique plus petite que prévu.

Le personnel nous a aidés à louer une moto facilement. La chambre était correcte, même si le mobilier paraît un peu vieillot.

It was easy to grab a ride to the night market and Xuan Huong Lake. The staff were welcoming, but the breakfast selection could be more interesting.

Khách sạn rất đẹp, nhân viên rất nhiệt tình. Rất cảm ơn bạn Phúc vì đã tận tình giúp đỡ những yêu cầu của mình. Bạn nữ lễ tân cũng rất chu đáo ( không nhớ tên bạn). Và các bạn HK

nhân viên rất lịch sự , phòng to hơn suy nghĩ

khong có

Terrible experience. Will not revisit First the cons: 1) POOR CARPENTRY: Toilet door does not close at all due to faulty carpentry. Highlighted this to counter staff on first night and third night, they said they would check but nothing was done. 2) LEAKY FITTINGS On rainy days, the balcony would leak water into the room. We asked for a towel to soak up the puddle. It almost got into my luggage had I not noticed earlier. Again, management did not do anything, which was fine since I only asked for a towel. But if they were proactive, they would have offered to see if they could make our stay better 3) NO TISSUE No tissues provided, only toilet paper. Had to use our own tissues 4) POOR HYGIENE CONSCIOUSNESS When first leading us to our room, counter staff walked into our room with shoes. He did not take them off 5) RUDE NIGHT COUNTER STAFF The counter staff managing the night shift was rude. When I could not understand his English when he said breakfast buffet was opened till 10am, he rolled his eyes at me. I only got him to repeat twice and he’s already annoyed. What’s the point of standing and greeting customers when they enter the hotel if you don’t even have basic social skills? 6) POOR SECURITY AND AVERAGE HOUSEKEEPING The room we got shares a balcony with another room, separated by only potted plants, one of which fell over during the windy night and wasn’t picked up by the staff during housekeeping. We picked it up ourselves and arranged it back. Anyway, not very good security there because if you don’t lock your balcony door, technically your neighbour can pay you visits 😂 also I walked past some rooms and I saw that some of their main door don’t even close properly due to poor fittings. We were at least fortunate that our main door closed properly 7) SHOWER POOLS INTO A FLOOD No separator between the shower and the toilet bowl, causing the floor to be wet when one showers. Water at the shower pools quickly due to slow drainage. You find yourself stepping in flooded water after 5 mins of showering. 8) MESSED UP OUR TRANSFER TO AIRPORT On the first night, we told the staff we need a transfer to the airport for our last day. They said to inform them again on our last day. One day before our last, we told the counter staff again we need to set off at 7.50am. The counter staff confirmed with us and even said the taxi will be here early at 7.30am. All was good until the day itself, where the taxi was nowhere in sight at 7.50am. We checked with the counter, and apparently, our cab was somehow scheduled at 8.15am instead of the agreed 7.30am. The staff said she would call the cab to come now, and that was it. No apology nothing. It was like as if it was so natural to have such mishaps. Only when I confronted her later at 8.05am, then did she give another call to the cab and apologised and admitted their mistake. In the end, we boarded the cab at 8.13am, with no difference to the 8.15am timing that they have mistakenly scheduled for us. Bad service and extremely bad service recovery. 9) POOR BREAKFAST QUALITY AND HYGIENE firstly, I noticed they keep their leftover serving sauces overnight in the same serving bowl out in the open, covered with cling wrap. Chili, thousand island dressing, salad spreads should be kept refrigerated. Moreover, there could be contamination from customers in the day. It seems they just reuse the same serving sauces. I know this because I walked by at night and see the sauces there. One could only imagine they might not have washed the bowls often or changed out the sauces. I don’t claim to know how they operate, but it’s a reasonable speculation. While this could be normal for a street side vendor or even an eatery or restaurant to have, it’s certainly not normal for a hotel to do so, especially when the sauces are in an exposed bowl and handled by customers everyday. I don’t have words for their breakfast variety, let’s just say it’s a chore to eat breakfast at the hotel. Now the pros: 1) GOOD VIEW The hotel is propped on a hill, with a stunning backdrop of the city.