Residence Inn Palo Alto Mountain View

Breakfast

Very noisy room, no cleaning every day, a lot smokers in the outside

Air conditioners in building 15 are very loud. Fitness room is dismal. Pool was drained/unavailable. And stairwells in building 15 had lights turned off! Both of them. This was reported to front desk twice and not fixed after several days. it’s a generally ‘ok’ facility- nothing special.

While the lobby & building exterior were underwhelming, once I got to my room, I was pleasantly surprised. The room exceeded my expectations. It looked like it was newly renovated. I can not recall a time I’ve stayed in a hotel where it was so soundproof quiet. Really exceeded my expectations.

Love this place. They take great care of you.

Location was close to the concert we were attending and yet away from all the congestion

Parking was miserable. Parking stalls were very very tight and there was no stalls available when we got back from our concert.

Upon check in with my service animal I was asked what service they served. I have never in my 7 years been asked this as commonly they are not permitted to ask that. I felt put on the spot and very embarrassed. In addition the pet area smelled horrible. Parking was $14 per night, which is crazy. The pull out mattress was stained and thin.

Very accessible to everything.

Not too close to very busy San Francisco but that's what we wanted, not too far but not too close. It's quite and peaceful, we had a good night rest.

Property was nice, staff was helpful & the room was clean. The stay & the price was great!! Breakfast had lots of choices & was well stocked!