Hotel Ritz

Amazing stay very comfortable and nice place

Great place. Thank you.

Costumer service was great!! Breakfast was a full breakfast.

Would stay again

Several times I have stayed at the Ritz when working in Matamoros. It is a quiet and comfortable place with a close restaurant. Both at the hotel and restaurant, the staff function in English with a little of my broken Spanish. Easy walk to street merchants and other restaurants. Pleasant. Clean. Polite.

comfortable

Through this survey, I am formally requesting a refund as the room that was advertised on Hotels.com was not the room that I actually received at the Ritz. Had this hotel been located in the United States, I would have immediately commenced legal action against the Ritz, and against Hotels.com for breach of contract for failure to honor the implied agreement between myself, the Ritz, and Hotels.com when I paid for the room, yet did not receive what was advertised. The room expected was a standard room with one king size bed (as advertised in Hotels.com and displayed in the photo also on hotels.com) What I got was a room that was no bigger than my walk in closet, a bed that was much smaller than twin size, and furniture almost bunched together: leaving almost no walking space. When I advised the staff, they informed me that there were no other rooms available, and that there were no refunds available. Obviously, the room was not used due to the lack of walking space. This is the first bad experience that I ever had at a hotel in Mexico, but nevertheless, I would not recommend the Ritz to anyone due to the flagrant bait and switch. Furthermore, if I were hotels.com, for reputational purposes, I wouldn't accept further publishing from the Ritz because of possible exposure to civil liability

You get for what you pay

It was good stay bed need mor comfort

Kind staff and knowledgeable. The thing is the property. It had a strong smell like fresh paint or maybe they sprayed because of covid? But it was a strong odor. Also the water in the shower was taking forever to go, like it was clogged or something. Same with toilet. This is not our first time, overall it's a nice hotel and location. Great breakfast and nice bar area, but it needs its improvements.