Hilton Anchorage

We loved our stay at the Hilton and found the staff to be not only courteous, but, so very helpful!

Arrived a little bit earlier, the staff found a way to check me in. Thank you!

Room was next to train station/tracks which kept us up all night. Room had peeling paint. Also was told "continental" breakfast was complementary by the Hostess and then we were presented with a $60 bill for a waffle and 2 strips of bacon. The hostess then denied saying what she told us. Hotel would not assist since we booked using the Hotels.com site and not directly with them. Also very confusing information on shuttle to cruise ships.

The room was not clean, and it seemed that the sheets on one of the beds had not been changed. There was makeup on the pillowcase, and I even found toenails on the floor, which was very unpleasant. Another issue, although not under their control, was the train horn that could be heard throughout the night. On a positive note, the breakfast was good, though I felt it was overpriced.

I’ll never stay there again

Way too cramped in the room. No space for luggage and the parking drop off area out front was awful

Nothing

Appalling, rude, incompetent untidy reception staff, except Chavous . Dirty, outdated, noisy, uncomfortable room. Location is adequate but lots of construction work. Bell hops lazy. Either standing around talking to one another or on their mobile phones. Breakfast buffet nice but servers either roll their eyes at you or talk rudely. Standing around, talking on their mobile phones or had their hands in their pockets. Had to change rooms 3 times and one of our rooms given to us had people staying in it. Reception area is cluttered, dirty and outdated. Very disappointing Save your money and stay at the Sheraton

A run down room and hotel. The complete lobby occupied buy contractor doing lipstick 💄 on the pig so to speak. On friday and Saturday during the pork of the tourists season. In a month. Noboy will be at that hotel...toilets were broken. Smelled.like smoking in the room...Yuki!!!!

Despite showing the desk clerk my confirmation email from Expedia, they said I didn’t have a reservation. I tried reaching someone at Expedia, but your AI chat bot doesn’t have “lost reservation” as an option and it took an hour to get someone by phone. Eventually, I learned that when I changed the dates for my reservation a long time ago, Hilton treated it as a cancellation and even though Expedia gave no indication that anything was wrong and deducted not only the cost of my reservation but the cost of the price change, (which you claim is a change fee From Hilton hotels,) Hilton never got paid and never got the new reservation. I had to cancel my reservation through Expedia and get a new one, at which time they put me in a dirty broom closet next to the elevator. If it is indeed the policy of Hilton to reject changes in dates from Expedia and to always treat them as canceled instead of changes, these two GIANT MULTINATIONAL $$BILLION CORPORATIONS should be about to work that out between them AT ANY TIME instead of leaving it to a weary traveler and the world’s dumbest clerk to figure out at 3 in FUVKING morning. I’ll never stay at Hilton again and I’m debating canceling my account with Expedia. It was nearly impossible to get help, your chat bot is garbage and reaching a human is nearly impossible and when I did finally reach at human, they didn’t help. I still had to resolve the issue on my own. Expedia has refunded $600 of $1,000 I wasted booking w you.

Property is getting remodeled and it’s looking good! Everyone is kind and helpful.