Hilton Portland Downtown

Victoria of the front desk was exceptional! She went above and beyond in addressing my requests by taking prompt actions and even suggesting solutions. She never ran out of good mood and patience even if she was the only one working at the time I was there. She always maintained her focus and composure in attending to all of the guests and never lost her energy and enthusiasm. Highly commendable employee who should get a raise! About the hotel, I noticed that it was so clean and well-maintained and the staff are also friendly. The location is close to so many restaurants and bus stops/train stations (MAX line). I'll definitely go back here!!!

Meets our expectations

My husband & I had mixed feelings. He didn't like that there was no concierge; food very expensive in Hop City; no one at front desk told us about having to use room card to use elevator. Rode up/down several times before another guest showed us how to use room card. On the other hand, Shaun R, of bell staff acted as our concierge helping with cabs, tours & local food places. He is an outstanding member of Hilton staff. Housekeeping was extremely friendly, timely with cleaning. We would stay here again now that we know the ropes, just eat elsewhere.

Good location, close to venues and restaurants.

Rooms are very small. Shower head and drain were both broken and water pressure was poor. Bed and pillows were very uncomfortable - woke up sore. Heater was broken and would only blow cool air.

Good stay! Staff was awesome

The hotel was nice. Have big a corner room with two walls of windows was a treat. The only downside was the noise. The trash trucks in the AM sounded like they were right inside the room with me. Staff was friendly and the restaurant food was decent. Nice conference facilities and very walkable.