Residence Inn by Marriott Virginia Beach Town Center

This is an animal shared hotel. they do bot have desinated areas for the pet that come and that is a nasty mix. not to mention a hardership on the housekeepers to maintain these rooms. those with pers should have their own floors. The VIEWS are stunning!

Utter disappointment and lack of customer service displayed by manager. I booked the room and did the mobile check in. My business pulled me away and I had to fly in nxt day. Imagine my surprise when I found out my room was given away despite being charged the 1st night. No courtesy call to follow up on time of arrival, no email re cancellation. Was told they did not have to. I told them I did check in on the mobile app and was given some BS story about fraud. I asked them is the mobile app not secure? Because they have my cr card info….no response to that. I have been w Marriott for 10 years, a titanium elite member and I would think customer service means going a little above and beyond considering I was about to pay $1200 for stay. This is the problem with people in customer service rolls. I was not asking for anything except a courtesy follow up phone call or an email and not a manager saying I don’t have to call you. I have filed a formal complaint w Marriott. Manager should work on their customer service skills.

Nicely designed and clean.

Quiet

The place was clean and very quiet. The only problem I had was the perfume smell. The lobby smelled like perfume. A cleaning agent or air freshener possibly. The first room we went to was loaded with fragrance. The front desk agent was very accommodating with changing our room. That room was much better but we bought baking soda to absorb what was there and some would leak into the room from the hall. I am very allergic to fragrance. I was on Zyrtec the entire stay. The hotel is nice, clean and everyone is friendly. It's just not the place to stay if you have allergies to fragrance

The facility was immaculate! There was plenty of staff and lots of cleaning going on. The pool was clean, the courtyard was clean. We stayed in a two queen suite and it was impressive! Very nice place to stay!

The breakfast was just ok for the cost of the room. There were bagels but no bread for toast. Pastries would have been nice. And be prepared to have everything removed at 9am sharp.....even if there is still food left. Even the hot water for tea was removed by 9:08!

Property is very modern and clean. Staff has been wonderful, very friendly and attentive. I would highly recommend this Residence Inn on Bendix Road in VA Beach.

Everything was good just wish that the phones in room worked for outside calls and the remote in rooms where not working properly