Hilton Waco

An older hotel but very well maintained. Staff very friendly and knowledgeable. If I’m in Waco again, I would be happy to stay at this hotel.

Everything was great

Good

Good

Nice hotel in a very good location. The lobby, pool and outdoor patio were very nice. The room was nice as well. I will say that the person that handled check in was not very personable at all. Very short and almost terse. Seened as though I was a distraction.

Clogged drain, maintenance man attempted to clear.it this way in the morning

Good

Breakfast bar was great. Would have liked some firmer pillows.

We stayed at this hotel for a conference. I had my service animal with me and had no issues. Until we received our emailed bill with a $250 cleaning fee included in the charges. When I called to find out what this was about, I was told that there had been a complaint from a family that my dog barked at their child. I informed Austin that this in fact did not happen and I had not been approached about it at the time that this occurred. He said that it was noted that I had been informed of the complaint at the time. He said he would have to talk to the employees that were working that night. When he called back he said that I was in fact informed of the complaint at the time and that nothing would be done. He provided no proof whatsoever. I tried to explain that I had in fact not been informed and that my dog has never been aggressive towards anyone ever. He basically said I was lying and that we would not be refunded the charge. I have never in the seven years I’ve had my dog been treated in this manner. I reiterated that my dog was a service dog and that this fee was not lawful. He said that they didn’t think my dog was a service animal and he wasn’t going to do anything else. I tried to offer proof and he refused! Beware of this hotel. They will basically charge you anything they want and you have no recourse!!!