Zota Beach Resort

We were completely disappointed with our stay last weekend at Zota Beach Resort. This property is very generic and distant with no “resort-like” features at all. From slow front desk, hour long wait for Lunch, no available Pool chairs, drunk people in the Pool, having to pay for a beach chair at 4:30pm, slow service in Viento, door slamming and people yelling at night in the Hallways. We looked forward to checking out in the morning Again, this was an overall terrible experience this is really not a resort facility by any means, more of a $450/night timeshare in which families bring all of the nephews and cousins, load up pullable Yeti coolers overloaded with alcohol, march through a hotel, through a crowded pool deck and up a ramp to the beach (which we saw several times) The building has some serious fit to finish issues but mixed in with staff members who “kind of” see you there, but don’t make eye contact to actually helping a guest, like going to the DMV. Serious regret staying here-

Custumer service was very good.

Rooms not being ready till 4pm

Beautiful hotel very good services bed comfort

El hotel muy bonito, las habitaciones cómodas e impecables, muy buena ubicación, volvería sin dudarlo

Staff and property was very nice. only one dislike: We were booked in room 205. To access the elevator to get to our room we had to travel through the outside concession/bar area by the pool. So you rolled your luggage right through this area which felt funny rolling right by people eating or drinking. Better route would have been inside away from outside area. Everything else was very nice.

Everything was nice but service at the bar was terrible had 2 bartenders there and they like look at you dont ask what you want. I had to ask how do i ask for service here because i was lost. The rooms are ok and the beach access. The restaurant shoudnt even be opened the service was the worst i ever had. Food was not good for the price. I have been to alot of wonderful places . The restaurant ruined our whole experience. We ordered a wine bottle and it took over 30 minute's to come our appetizers had come before the bottle. Dont get the pasta dishses. Fettuicine Alfredo came with like a spoon full of Alfredo sauce and the meat pasta taste like can spaghettis. Worst restaurant i ever been to

Absolutely amazing location!!! The rooms, beach, pool and restaurant are so nice