Delta Hotels by Marriott Minneapolis Northeast

The customer service

Nothing everything was perfect

Very clean

Clean

Liked it all, no complaints 👌

Great

State fair shuttle and great location

Great place

Liked everything, room was very clean, bed is comfortable, great restaurant. Very relaxing and great front desk staff

We were in Minneapolis to visit family and go to the State Fair. This location was good for both purposes, and the hotel's State Fair shuttle was especially convenient. The shuttle left from the front door and took us to a very convenient drop-off/pick-up point at the heart of the Fair. We really appreciated this nice service. (And the Fair was great — well worth the trip!) We also enjoyed the pool, which is larger — long enough for good laps — and nicer than most hotel pools these days. It's salt water, so a little different feel, but it was clean and comfortable. Unfortunately, the shuttle and the pool are the only parts of our stay that were positives. Otherwise, service was indifferent and the platinum status amenities were disappointing. I have “feather free” in my profile (due to an allergy to down) but the room we were given was NOT feather-free. So late in the evening after flying cross country, we had to call down to the front desk, then wait a long while for someone to show up with only two foam pillows and one plain blanket. The timid housekeeper who brought stuff to us didn't know what to do -- make the bed? just hand us stuff? She was friendly, but clearly not trained for this situation. The next day, housekeeping missed us, so they missed the opportunity to correct and get proper feather-free furnishings. The day after, housekeeping did show up, but still didn’t get the room to where it should have been. It’s as if this hotel just wasn’t really prepared to accommodate a guest with a down allergy. The bed itself was comfortable -- it's just the bedding that disappointed. The platinum status bonus here is access to a not very well stocked pantry. There are are few packaged snacks, some breakfast pastries and baked goods (not bad for what it was, but very basic and limited choice), bargain brand ice cream sandwiches and other frozen treats, and a big machine that makes weak coffee. All in a plain, drab room with no seating and no trays that make might make it easier to take stuff back to the room. Status just isn’t worth much here. Days prior to our arrival, we started to receive messages about preparing for our stay — i.e. upselling early arrival, late check out, breakfast, etc. These messages were annoying, esp. given that we have status that should have covered some of these “extras.” Again, it seems like status isn’t worth much at this location.

Very good hotel with great restaurant.