Grand Laurel Hotel

The property was okay but the staff there wasn’t. Particularly the manager. She ruined the holiday stay for my self and another family because of her nasty attitude. She failed basic knowledge of customer service when she approached guests at the pool and started an unnecessary confrontation because she was not prepared and had a nasty attitude. She needs to be reminded that you get the energy that you put out there and that in the end the customer is right. I would never want to go back

Friendly staff, easy check-in, beautiful lobby, nice pool, comfortable atmosphere. Only one working elevator on a busy holiday weekend but overall a nice stay.

Clean and the staff was very friendly

No lifeguard at the pool. No jacuzzi

The couch had rips the mattress was extremely uncomfortable it was overpriced

We got there and the rooms temperature stayed at 78 degrees when the thermostat was set to “65”. Sheets were stained. There was a yellow big stain and multiple stains on all sheets. Told them about it and maintenance came and told us we’d switch rooms. We waited an hour and heard nothing back. Eventually we switched rooms. The next room was slightly cooler. But the bathroom was DIRTY. Hairs on the walls. Stain on the toilet. Rusted shower head. The water pooled the entire stay. We had already spoken to them at least three times in regards to the previous room. To wait another hour or more to switch? We couldn’t. We had things to do. Wi-Fi barely worked as well. One member of staff was friendly but maintenance around there really needs to be done.

I like the location and staff

The room was horrible the room smelt like smoke,the phone was ripped out of the wall,the sink was clogged up while using it,and only one elevator working had to walk down 9 flight of steps just ridiculous...I will never stay there again...

Ac was bad

Just need better A/C